Dynamic professional with extensive experience at Cadila Pharmaceuticals, excelling in contract negotiation and relationship management. Proven track record in developing sales strategies and enhancing customer education, leading to significant revenue growth. Adept at market analysis and team leadership, consistently delivering results through effective problem-solving and data reporting.
Overview
11
11
years of professional experience
Work History
Field Officer
Cadila Pharmacueticals Ltd
Nizamabad
04.2025 - Current
Established strong relationships with physicians through regular visits to discuss products and services.
Maintained up-to-date knowledge of relevant medical regulations and standards.
Negotiated contracts with potential customers while ensuring profitability of company.
Cultivated relationships with key decision makers at hospitals, clinics, and private practices.
Educated healthcare providers on product features, benefits, and usage instructions.
Prepared detailed reports on customer interactions, market trends, and competitive analysis.
Investigated customer complaints regarding products or services and proposed solutions.
Bolstered value to clients through product education.
Maintained primary contact role for named accounts encompassing account management and sales duties.
Customer Service Manager
Coral(Entain)
Hampton Hill
08.2024 - 12.2024
Responded promptly to inquiries from the public regarding gambling activities.
Verified identification of customers to confirm they met the legal gambling age.
Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
Enforced company policies relating to responsible gambling practices among customers.
Assisted in resolving customer complaints concerning gambling activities.
Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
Utilized Omnia software to efficiently settle bets and manage customer transactions through the till.
Executed bet settlements and managed financial transactions through the till using Omnia software.
Store Manager
Getir
Surbiton
12.2021 - 07.2024
Managed e-commerce store operations, including packing groceries for drivers and overseeing inventory management.
Directed inventory management, organized shelving of stocks, and coordinated driver dispatch for an e-commerce grocery store.
Supervised e-commerce store activities, ensuring efficient packing of groceries, inventory control, and staff scheduling.
Identified opportunities for cost savings through waste reduction initiatives.
Planned special promotions or discounts based on market trends.
Established customer service standards and monitored staff compliance.
Ensured compliance with safety regulations and company policies.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Conducted daily store operations, including opening and closing procedures.
Area Business Manager
Cadila pharmacueticals Ltd
Hyderabad
11.2019 - 09.2021
Interacted regularly with senior management to discuss current strategies and future plans.
Planned, developed and implemented sales strategies in an assigned region.
Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
Managed a team of sales representatives in order to achieve maximum results.
Conducted market research to identify customer needs and trends.
Identified prospects to build new business partnerships and pipelines.
Monitored sales team performance and provided effective training to help each reach targets.
Managed and oversaw the daily operations of the sales region.
Developed sales training programs and materials for team development.
Area Sales Manager
Macleods Pharmacueticals Ltd
Hyderabad
08.2017 - 10.2019
Interacted regularly with senior management to discuss current strategies and future plans.
Identified new business opportunities within the region through networking activities.
Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Attended trade shows, conferences, and industry events to network and promote products.
Prepared and delivered sales presentations tailored to client needs, highlighting product benefits.
Tracked sales goals and reporting results as necessary to upper management.
Hired and motivated high-performing sales team.
Penetrated new markets by investigating competitor products, services, and trends.
Set individual sales targets with sales team, aligning with company objectives.
Managed a team of sales representatives in order to achieve maximum results.
Medical Sales Representative
Macleods Pharmacueticals Ltd
Hyderabad
05.2014 - 07.2017
Analyzed current customer needs and developed strategies to meet those needs.
Developed effective sales presentations tailored to the specific needs of each customer.
Established strong relationships with physicians through regular visits to discuss products and services.
Prepared detailed reports on customer interactions, market trends, and competitive analysis.
Scheduled appointments with medical professionals to sell specific products.
Served as primary contact for named accounts encompassing account management and sales responsibilities.
Analyzed data and market conditions and adjusted sales pitches.
Brought new products to market through collaboration with regional business managers.
Assessed and distributed product performance information weekly.
Monitored and delivered high-quality marketing programs to grow and expand products on national level.
Education
Master of Science - International Business Management
Kingston University
Kingston
11-2022
MBA - Human Resource And Information Technology
Priyadarshini PG College
Hyderabad
06-2017
Bachelor of Science - Maths, Physics And Computer Science
Nishitha Degree College
Nizamabad
04-2013
Skills
Contract negotiation
Regulatory compliance
Customer education
Market analysis
Relationship management
Sales strategy
Customer service
Team leadership
Data reporting
Problem solving
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Field Officer
Cadila Pharmacueticals Ltd
04.2025 - Current
Customer Service Manager
Coral(Entain)
08.2024 - 12.2024
Store Manager
Getir
12.2021 - 07.2024
Area Business Manager
Cadila pharmacueticals Ltd
11.2019 - 09.2021
Area Sales Manager
Macleods Pharmacueticals Ltd
08.2017 - 10.2019
Medical Sales Representative
Macleods Pharmacueticals Ltd
05.2014 - 07.2017
Master of Science - International Business Management
Kingston University
MBA - Human Resource And Information Technology
Priyadarshini PG College
Bachelor of Science - Maths, Physics And Computer Science