Srinivasa Rao
Incident Manager
HYDERABAD
Overview
17
17
years of professional experience
Work History
Incident Manager
Tata Consultancy Services
HYDERABAD
01.2023 - Current
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Team Leader
Tech Mahindra
HYDERABAD
05.2013 - 12.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Consultant
Sutherland Global Services
Chennai
04.2007 - 12.2012
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Exceeded customer requirements with accurate and deliverable solutions.
- Assessed needs for projects and made proposals to senior executives.
Accomplishments
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Timeline
Incident Manager
Tata Consultancy Services
01.2023 - Current
Team Leader
Tech Mahindra
05.2013 - 12.2022
Senior Consultant
Sutherland Global Services
04.2007 - 12.2012