A seasoned professional with over 30 years of experience in Retail and SME Banking, specializing in managing branch banking operations, client service, and regulatory governance. Expertise in handling Retail Liabilities, Retail Assets, Gold Loans, Lockers, Clearing, Cash Management Services, and branch/ATM expansions. Proven track record in vendor management, regulatory compliance, and process improvement. Experienced in guiding and training teams, ensuring high standards of audit readiness and service delivery.