Swapnil tripathi
General Manager, Operations
Hyderabad
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of First Mile-Telangana and Andhra Pradesh
Amazon
01.2023 - Current
- Leading Fulfillment Center Operations comprising of 4 Fulfiment Centers in Telangana and Andhra Pradesh
- Leading a team of ~4500 workforce to deliver 100MM+ units, GMS exceeding INR 80 Billion per annum to Indian Customers
- Leading Fixed Cost improvement Charter for India FC network and delivering Step improvements in cost to serve by generating more than INR 2 Billion Free Cash flow
- Leading innovative offerings such as Ready To Perform for accelerated workforce training for India Operations
- Lead Regional in-stock project and India first Hub-and-Spoke Model by collaborating with Supply Chain, Operations and Partner functions
- Delivered ~10% improvement in productivity for all south FCs (~40% of India demand) and delivering pristine operational performance
Head of Last Mile - Grocery and Speed Network
Amazon
01.2022 - 01.2023
- Led last mile operations in 120+ cities in India comprising of Grocery Urban FCs, Sub-Same Day Network and Hybrid Store Network
- Brought steep improvement across all operational markers and ramped-up Fresh Capacity by ~63% and SSD capacity by ~300% in 3 Months, launched 8 SSD stations, 18 XPTs and 50+ 3P Stores
- Improved Delivery Cost in Fresh and SSD Operations by ~11% by ramping-up electric vehicles to 55%, improving DSP contract structure and brought ops excellence
- To improve customer experience, brought radical ideas and started Delivery Experience charter, leveraged Central Monitoring team and brought ~34% reduction in cancellations, ~22% reduction in contacts and ~60% reduction in concessions over 4M
- To create tech parity, created a tech roadmap and brought many India first tech (3P Capacity Integration, Multi-Channel routing, Automated labor planning).
Regional Leader-First Mile: Fresh and Sub-Same Day
Amazon
12.2020 - 01.2022
- Scaled up and led regional first mile network of Grocery Urban FCs and Sub-Same Day speed network (12 Urban FCs in 4 cities)
- Reduced Operations cost of grocery business by ~36% to achieve positive contribution margin in 4 Urban FCs
- During Covid, improved capacity by ~70% with same set-up by moving to changing slot offering construct, launching 4 new urban FCs
Site Leader- Large Fulfilment Center
Amazon
11.2019 - 11.2020
- Anticipating sellers' need for inbound capacity during Covid, launched India’s biggest receive center 10 days ahead of plan and achieved fastest building ramp-up amidst lockdown
- Led Second Largest Fulfilment Center with multi-floor conveyance and Return Center
Operations Manager
Amazon
06.2017 - 11.2019
- Launched and Scaled first consolidated return center in India and led many yield improvement projects for India
- Led Inbound, Outbound and Dock Operations by delivering step improvement in Speed, Cost and Operations performance markers
- Made the site benchmark in Outbound and Dock Operations by delivering ~25% improvement in productivity
Co-Founder and CEO
Steero
07.2016 - 06.2017
- Conceptualized and Launched Automobiles Lifecycle Management Solution to make everyday mobility safe and smart using technology
- Built team, created product and Set-up operations flow ; served 3000+ customers with 75 Lakhs+ in revenue & 17% GM; on boarded 40+ vendors
Country Manager
Baker Hughes
06.2015 - 07.2016
- Managed P&L for a USD 50 Million Revenue Product Line budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Led an integrated operations comprising of 10+ product line for one of its kind hydrofracturing operation
- Optimized resource allocation, enhancing operational efficiency and reducing costs to deliver 25%+ profitability
Country Sales Manager
Baker Hughes
06.2013 - 06.2015
- Improved client relationship by making Baker Hughes one stop shop for technical solutions
- Helped a major E&P Client increase production by 350,000 bbls/year by converting its supply vessel to stimulation vessel
- Registered 37% revenue growth against market growth of 17% with 80% Win Rate (Revenue 2014-USD 82 Mn)
- Improved profitability by 600 basis points by winning strategic businesses, upsell and business execution strategies
Field Engineer
Halliburton
08.2007 - 12.2011
- Worked in Oil and Gas Extraction Projects in Severe Working Environment in the offshore/desert based Set-up
Education
Post Graduate Program In Management - Operations Management And Finance
Indian School of Business
Hyderabad04.2013
Bachelor Of Technology - Chemical Engineering
Indian Institute of Technology
Kharagpur05.2007
Skills
Supply Chain and Management, Logistics & Operations, Process Excellence
Certification
Trainer for Situational Leadership( SLII)
Timeline
Trainer for Situational Leadership( SLII)
04-2023
Head of First Mile-Telangana and Andhra Pradesh
Amazon
01.2023 - Current
Head of Last Mile - Grocery and Speed Network
Amazon
01.2022 - 01.2023
Regional Leader-First Mile: Fresh and Sub-Same Day
Amazon
12.2020 - 01.2022
Site Leader- Large Fulfilment Center
Amazon
11.2019 - 11.2020
Operations Manager
Amazon
06.2017 - 11.2019
Co-Founder and CEO
Steero
07.2016 - 06.2017
Country Manager
Baker Hughes
06.2015 - 07.2016
Country Sales Manager
Baker Hughes
06.2013 - 06.2015
Field Engineer
Halliburton
08.2007 - 12.2011
Post Graduate Program In Management - Operations Management And Finance
Indian School of Business
Bachelor Of Technology - Chemical Engineering
Indian Institute of Technology
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon