Srinivasan Murugesan
Senior Support Engineer
Coimbatore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Support Engineer
VRIZE Technologies PVT
Bengaluru
10.2022 - 10.2023
- Communicated with clients to verify roots and causes of computer problems
- Evaluated new technologies for potential implementation in the company's support strategy, improving overall effectiveness of the team
- Upgraded operating systems and computer software to perform compatibility with programs
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Improved incident resolution times through the utilization of effective troubleshooting methodologies
- Diagnosed and troubleshot hardware, software and network issues
Workflow Analyst
Sri Mookambika Infosolutions
03.2022 - 07.2022
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with cross-functional teams to ensure proper implementation of configuration changes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Improved system stability by conducting regular audits and updates, maintaining accurate records of all modifications.
- Conducted extensive research on industry trends to incorporate innovative ideas into existing processes, staying ahead of competitors.
- Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.
Support Engineer
AES, Coimbatore
02.2021 - 03.2022
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Installed and configured middleware in Linux and Windows environments.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Collaborated with cross-functional teams to improve the organization''s overall resilience against disasters.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
Process Inflow Analyst
TCS, Chennai
12.2017 - 02.2021
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Created and managed project plans, timelines and budgets
- Observed packing operations to verify conformance to specifications
- Generated reports detailing findings and recommendations
- Monitored compliance and filing requirements in conjunction with staff and management
- Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications
Process Executive
CTS, Coimbatore
05.2016 - 11.2017
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
- Identified opportunities to streamline processes and improve office operations and efficiency
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions
- Developed strong relationships with stakeholders by ensuring clear communication and timely delivery of results
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies
Education
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
Coimbatore, Tamil Nadu 05.2012 - 04.2015
Skills
Problem Management
Father's Name
MURUGESAN.R
Personal Information
- Date of Birth: 05/06/93
- Nationality: Indian
- Marital Status: Single
Disclaimer
I do hereby confirm that the information given above is true to the best of my knowledge.
Timeline
Support Engineer
VRIZE Technologies PVT
10.2022 - 10.2023
Workflow Analyst
Sri Mookambika Infosolutions
03.2022 - 07.2022
Support Engineer
AES, Coimbatore
02.2021 - 03.2022
Process Inflow Analyst
TCS, Chennai
12.2017 - 02.2021
Process Executive
CTS, Coimbatore
05.2016 - 11.2017
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
05.2012 - 04.2015