Summary
Overview
Work History
Education
Skills
Father's Name
Personal Information
Disclaimer
Timeline
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Srinivasan Murugesan

Senior Support Engineer
Coimbatore

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Support Engineer

VRIZE Technologies PVT
Bengaluru
10.2022 - 10.2023
  • Communicated with clients to verify roots and causes of computer problems
  • Evaluated new technologies for potential implementation in the company's support strategy, improving overall effectiveness of the team
  • Upgraded operating systems and computer software to perform compatibility with programs
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Improved incident resolution times through the utilization of effective troubleshooting methodologies
  • Diagnosed and troubleshot hardware, software and network issues

Workflow Analyst

Sri Mookambika Infosolutions
03.2022 - 07.2022
  • Developed diagrams to describe and lay out logical operational steps.
  • Collaborated with cross-functional teams to ensure proper implementation of configuration changes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Improved system stability by conducting regular audits and updates, maintaining accurate records of all modifications.
  • Conducted extensive research on industry trends to incorporate innovative ideas into existing processes, staying ahead of competitors.
  • Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.

Support Engineer

AES, Coimbatore
02.2021 - 03.2022
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Installed and configured middleware in Linux and Windows environments.
  • Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
  • Collaborated with cross-functional teams to improve the organization''s overall resilience against disasters.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.

Process Inflow Analyst

TCS, Chennai
12.2017 - 02.2021
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Created and managed project plans, timelines and budgets
  • Observed packing operations to verify conformance to specifications
  • Generated reports detailing findings and recommendations
  • Monitored compliance and filing requirements in conjunction with staff and management
  • Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications

Process Executive

CTS, Coimbatore
05.2016 - 11.2017
  • Spearheaded organizational development efforts, incorporating macro-level business process enhancements
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
  • Identified opportunities to streamline processes and improve office operations and efficiency
  • Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions
  • Developed strong relationships with stakeholders by ensuring clear communication and timely delivery of results
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies

Education

Bachelor of Science - Information Technology

Sri Krishna Arts And Science College
Coimbatore, Tamil Nadu
05.2012 - 04.2015

Skills

Problem Management

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Father's Name

MURUGESAN.R

Personal Information

  • Date of Birth: 05/06/93
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I do hereby confirm that the information given above is true to the best of my knowledge.

Timeline

Support Engineer

VRIZE Technologies PVT
10.2022 - 10.2023

Workflow Analyst

Sri Mookambika Infosolutions
03.2022 - 07.2022

Support Engineer

AES, Coimbatore
02.2021 - 03.2022

Process Inflow Analyst

TCS, Chennai
12.2017 - 02.2021

Process Executive

CTS, Coimbatore
05.2016 - 11.2017

Bachelor of Science - Information Technology

Sri Krishna Arts And Science College
05.2012 - 04.2015

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Srinivasan MurugesanSenior Support Engineer