Srinivasan Murugesan
Senior Support Engineer
Coimbatore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Support Engineer
VRIZE Technologies PVT
Bengaluru
10.2022 - 10.2023
- Communicated with clients to verify roots and causes of computer problems
- Evaluated new technologies for potential implementation in the company's support strategy, improving overall effectiveness of the team
- Upgraded operating systems and computer software to perform compatibility with programs
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Improved incident resolution times through the utilization of effective troubleshooting methodologies
- Diagnosed and troubleshot hardware, software and network issues
Workflow Analyst
Sri Mookambika Infosolutions
03.2022 - 07.2022
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with cross-functional teams to ensure proper implementation of configuration changes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Improved system stability by conducting regular audits and updates, maintaining accurate records of all modifications.
- Conducted extensive research on industry trends to incorporate innovative ideas into existing processes, staying ahead of competitors.
- Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.
Support Engineer
AES, Coimbatore
02.2021 - 03.2022
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Installed and configured middleware in Linux and Windows environments.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Collaborated with cross-functional teams to improve the organization''s overall resilience against disasters.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
Process Inflow Analyst
TCS, Chennai
12.2017 - 02.2021
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Created and managed project plans, timelines and budgets
- Observed packing operations to verify conformance to specifications
- Generated reports detailing findings and recommendations
- Monitored compliance and filing requirements in conjunction with staff and management
- Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications
Process Executive
CTS, Coimbatore
05.2016 - 11.2017
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
- Identified opportunities to streamline processes and improve office operations and efficiency
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions
- Developed strong relationships with stakeholders by ensuring clear communication and timely delivery of results
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies
Education
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
Coimbatore, Tamil Nadu 05.2012 - 04.2015
Skills
Problem Management
Application support
L2 support
Handling Escalation
Service Now (Ticketing Tools)
JIRA
Sales Force
Dashboards
Gray logs
Splunk
Deployment Activities
GRAFANA
Dynatrace
Incident Management
Problem Management
Father's Name
MURUGESAN.R
Personal Information
- Date of Birth: 05/06/93
- Nationality: Indian
- Marital Status: Single
Disclaimer
I do hereby confirm that the information given above is true to the best of my knowledge.
Timeline
Support Engineer
VRIZE Technologies PVT
10.2022 - 10.2023
Workflow Analyst
Sri Mookambika Infosolutions
03.2022 - 07.2022
Support Engineer
AES, Coimbatore
02.2021 - 03.2022
Process Inflow Analyst
TCS, Chennai
12.2017 - 02.2021
Process Executive
CTS, Coimbatore
05.2016 - 11.2017
Bachelor of Science - Information Technology
Sri Krishna Arts And Science College
05.2012 - 04.2015