SRINIVASAN R
Chennai
Summary
Accomplished Senior Software Engineer with a proven track record at Teksystems Global Services, specializing in ITSM Development and demonstrating critical thinking. Expert in integrating 3rd party apps and enhancing system security, significantly streamlining incident resolution processes. Skilled in JavaScript, adept at managing complex projects with meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Teksystems Global Services
Bangalore
09.2022 - Current
- Created reusable custom workflow for infinite catalog items ensuring maintainability.
- Developed a system for granting folder access in Active Directory through ServiceNow.
- Set up a connection between ServiceNow and AD for real-time user data updates.
- Utilized data sources and transform maps to sync Planview application with ServiceNow.
- Enhanced security by enabling adaptive authentication across multiple integrations.
- Streamlined process of receiving messages to enhance incident resolution via Interactions.
Associate
PricewaterhouseCoopers
Bangalore
09.2020 - 08.2022
- Led comprehensive two-way integration between Salesforce and ServiceNow, aiding client transition.
- Involved in the adaptation of the CSDM model. Executed comprehensive infrastructure provisioning for the application, establishing environments, and securing access to databases and servers through Catalog Items and AD Integrations.
- Designed a process to recover laptops from employees upon termination of service, and integrated it with the courier providers to arrange pickup and dispatch.
- Configured mailboxes and SharePoint through integration using spokes.
- Utilized OMT module to decompose orders from partners and connect with suppliers for provisioning.
- Facilitated voice-over support through ServiceNow by leveraging OpenFrame plugins.
Program Analyst
Cognizant
Chennai
06.2018 - 07.2020
- Managed incident resolutions, update set migrations, and change creations.
- Executed effective scripting solutions across both client-side and server-side environments.
- Developed catalog items derived from consumable models.
- Configured mailboxes for SMTP and POP3 protocols.
- Streamlined multi-vendor operations using the SIAM process.
- Managed configuration of Incident module, establishing SLAs by region.
Education
M.S - Software Engineering
Vellore Institute of Technology
Vellore04-2018
Skills
- ITSM Development
- Custom Application
- CMDB
- Integrations with 3rd party apps
- Project Portfolio Management
- Javascript
- HTML
- Order Management
- Critical thinking
- Attention to detail
Websites
Certification
- Certified System Administrator
- Certified Application Developer
- Certified Implementation Specialist
- Certified Implementation Specialist Discovery
Timeline
Senior Software Engineer
Teksystems Global Services
09.2022 - Current
Associate
PricewaterhouseCoopers
09.2020 - 08.2022
Program Analyst
Cognizant
06.2018 - 07.2020
M.S - Software Engineering
Vellore Institute of Technology
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