Summary
Overview
Work History
Education
Skills
INTERNSHIPS
Languages
Websites
Timeline
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Sripriyaa Mohan

Sripriyaa Mohan

Chennai

Summary

Accomplished professional with a strong track record in information services, recognized for exceptional time management, problem-solving, and adaptability. I am committed to leveraging my skills to contribute to the success and growth of your team and organization.

Experienced Premium Support executive, Support Associate, and Research Analyst with a keen eye for detail and a solid foundation in analytical processes. Proficient in Microsoft Excel and Microsoft tools, I utilize these tools to perform efficient and precise data analysis. My skill set is further enhanced by expertise in thorough research and web design, coupled with a personal passion for the culinary arts. Holding an MBA and a B. Com degree in Accounting and Finance, I am dedicated to delivering accurate and impactful results in every endeavor.

Overview

5
5
years of professional experience

Work History

Deputy Manager - Retail Operations (Premium Credit card support)

Axis Bank
Chennai
03.2024 - Current
  • Managed email support operations for premium credit card customers, addressing inquiries and resolving day-to-day issues with a focus on delivering high-quality service
  • Conducted outbound calls to expedite issue resolution, ensuring timely and effective customer service
  • Acted as an escalation point for complex customer issues, delivering prompt solutions while maintaining customer satisfaction
  • Successfully managed a high volume of email contacts from customers, consistently resolving their issues
  • Developed and implemented process improvements and streamlining operations and ensuring compliance with company standards.

Selling Partner Support Associate

Amazon
Chennai
05.2021 - 01.2024
  • Acted as the primary liaison between Amazon and Selling Partners, delivering comprehensive support via chat and email within internal service level agreements
  • Led quality control and rectifications in email handling as a Project Lead, contributing to team process enhancements
  • Proven commitment to providing high-quality solutions and proactive problem-solving for vendors
  • Successfully managed a high volume of email contacts from vendors, consistently resolving their issues
  • Strengthened vendor relationships through open communication and prompt issue resolution.

Research Analyst

Relationship Science India Private Limited
Chennai
06.2019 - 04.2021
  • Conducted extensive research using online databases and proprietary platforms, analyzing large datasets for client-specific insights
  • Delivered valuable recommendations supporting strategic decision-making for clients through thorough research on industries, companies, and key individuals
  • Stayed abreast of industry trends, regulatory changes, and advancements in research methodologies
  • Collaborated with cross-functional teams, sharing insights and contributing to collective project goals
  • Utilized various data analysis tools, databases, and software to streamline research processes and enhance efficiency.

Education

Master of Business Administration - Finance -

Loyola And Pondicherry University
Chennai, Tamil Nadu, India
10-2023

Bachelor of Commerce - Accounting and Finance -

M.O.P. Vaishnav College For Women
Chennai, Tamil Nadu, India
06.2018

Skills

  • Cooking
  • Beauty and Interior Decoration
  • Listening to Music
  • Watching Movies
  • Lifestyle Skills
  • Pet Lover
  • Learning New Things

INTERNSHIPS

Audit Intern|Ramkrish & Co., Chennai: During my audit internship at Ramkrish & Co., I gained comprehensive insights into office  operations, financial and audit practices, professional conduct, and effective resume  building. This experience has significantly enhanced both my practical and theoretical skills,  serving not only as a valuable learning opportunity but also as a substantial resume builder.

Human Resources Trainee|Al-Hamli Trading LLC.,  Jeddah: Acquired valuable knowledge in the HR department, focusing on understanding and  addressing diverse people issues within an organization. Developed skills in data entry,

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Deputy Manager - Retail Operations (Premium Credit card support)

Axis Bank
03.2024 - Current

Selling Partner Support Associate

Amazon
05.2021 - 01.2024

Research Analyst

Relationship Science India Private Limited
06.2019 - 04.2021

Master of Business Administration - Finance -

Loyola And Pondicherry University

Bachelor of Commerce - Accounting and Finance -

M.O.P. Vaishnav College For Women
Sripriyaa Mohan