SRIRAM DUBEY
SALES MANAGER
Delhi
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
TRUE VALUE MANAGER
RANA MOTORS PVT LTD
11.2024 - 08.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Accomplished multiple tasks within established timeframes.
- Looking at the NPS and CDI score to improve the system, which is not on behalf of the company.
RELATIONSHIP MANAGER
CARS24 SERVICES PRIVATE LIMITED
09.2024 - 11.2024
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Handling the C2B process with the dealer, and clearing the grievances and queries with different sources, and generating the revenue for the company.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
TRUE VALUE MANAGER
RANA MOTORS PRIVATE LIMITED
01.2024 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
HUB MANGER
SPINNY
01.2020 - 12.2023
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Enhanced team performance through regular training sessions and performance evaluations.
- Looking NPS which is Net promoter score related to experience of customer.
RELATIONSHIP MANGER
SPINNY
05.2019 - 12.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
SALES CONSULTANT
CAPITAL AUTOMOTIVE PVT LTD
06.2017 - 12.2019
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Conducted regular product demonstrations, increasing interest in featured items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
MBA -
HRIT, Ghaziabad, Uttar Pradesh Technical University
Ghaziabad, Uttar Pradesh01.2017
BCA - undefined
Arcade business college, Magadh University
Patna, Bihar01.2014
Senior Secondary - undefined
J.N.M.S School, CBSE
01.2010
Higher Secondary - undefined
J.N.M.S School, CBSE
01.2008
Skills
Communication skills
Managerial skills
Confliction skills
Appreciation skills
Coordination
Team leadership and motivation
Interests
Interacting with people, Travelling
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief.
CUSTOM SECTION
Incharge of discipline team of Techvaganza v6.0 2K16 (Annual Technical Fest of HRIT ,Ghaziabad)
INTERESTS
Winner in sales guerrilla in the aegis of marketing club competition organized at HRIT Group of Institutions, Ghaziabad Participated in Case Writing Competition , Under "HR club" Participated in National seminar "Emerging Young India"a cultural fest of HRIT Group of Institutions, Ghaziabad Runner-up in Know Your Customer (Management Game) Techvaganza v6.0 Runner-up in Fashion Show Cultural Event, NECTAR 2016 Participated in various cultural activities at school level Organized farewell party 2K16
Timeline
TRUE VALUE MANAGER
RANA MOTORS PVT LTD
11.2024 - 08.2025
RELATIONSHIP MANAGER
CARS24 SERVICES PRIVATE LIMITED
09.2024 - 11.2024
TRUE VALUE MANAGER
RANA MOTORS PRIVATE LIMITED
01.2024 - 05.2024
HUB MANGER
SPINNY
01.2020 - 12.2023
RELATIONSHIP MANGER
SPINNY
05.2019 - 12.2020
SALES CONSULTANT
CAPITAL AUTOMOTIVE PVT LTD
06.2017 - 12.2019
BCA - undefined
Arcade business college, Magadh University
Senior Secondary - undefined
J.N.M.S School, CBSE
Higher Secondary - undefined
J.N.M.S School, CBSE
MBA -
HRIT, Ghaziabad, Uttar Pradesh Technical University