SRIRAM PRASAD KOSARAJU

Quality Specialist

Amazon India Pvt Ltd (Last Mile Analytics & Quality)

Hyderabad

11.2021 - Current

Completes quality reviews for various complex work streams
Evaluates root cause and performing data analysis to identify opportunities for process improvement
Escalates trends in issues or pain points occurring within the process
Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity
Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
Presents operational call-outs to leadership during business reviews
Supports, mentors, and motivates team as a trusted business partner
Monitors safety, quality, productivity, and customer expectations
Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and transporters to be safe and successful.
Data Analysis and Visualization: Utilized QGIS to process, analyze, and visualize complex geospatial data, creating informative maps and conducting spatial analysis to support decision-making processes
Successfully implemented QGIS in Prime Air( Drone Delivery), integrating various data sources and employing advanced geoprocessing tools to solve real-world geographic problems and enhance spatial understanding
I possess wide-ranging expertise in various mapping platforms including : Google Maps • Bing Maps • OpenStreetMap • Other specialized