Sriram S P

Provide timely and accurate operational support to Selling Partners (SPs), ensuring a positive buyer experience on Amazon stores. Resolve issues effectively, adhere to service level agreements, and collaborate with internal stakeholders.

• Reduced Non-Value Added (NVA) rate by 47% (from 6.14% to 3.21%) in Q4 2023 through implementing targeted improvement strategies.
• Consistently achieved program goals and operational needs by accurately executing auditing tasks within tight deadlines.
• Identified and addressed root causes of performance issues through in-depth analysis and problem-solving techniques.
• Mentored new hires in 2024, effectively sharing knowledge and best practices to ensure team success.

• Delivered effective offline and online classes in both English and local languages on topics related to Staff Selection Commission exams.
• Developed and delivered engaging presentations using Microsoft PowerPoint to enhance student learning.
• Prepared and delivered comprehensive test and coaching materials to support student success in exam preparation.

• Mentored students for Staff Selection Commission exams in Mathematics, English, Reasoning, and General Studies.
• Developed and implemented a structured daily study course to optimize student learning and progress.
• Monitored student performance by conducting bi-weekly assessments and creating detailed reports highlighting areas for improvement.