Sriram VS
Banker
Bangalore
Summary
With over 20 years of experience in the banking sector, have excelled in diverse roles such as sales, channel management, tele-sales, and process governance. Currently, Worked as Zonal Head - South at Standard Chartered Bank, managed business revenues through channel partners for retail banking product credit cards. Have also worked as a Senior Manager for Retail Banking Process & Governance, ensured the bank's risk was mitigated through various checks. Have a proven track record of high accomplishment, with the ability to drive change through effective delegation and teamwork. Highly adaptable and possess a can-do attitude. Managed a 50 plus member unit of client acquisition managers, overseeing the acquisition of all retail products including wealth management, insurance, secured and unsecured assets, and liabilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
ZONAL HEAD - SOUTH - RETAIL BANKING - CREDIT CARDS
Standard Chartered Bank
4 2022 - 1 2024
- To manage and generate business revenues through channel partners - DSA's(Direct Sales Associates) for Retail Banking product Credit Cards for South Region
- Responsible for facilitating volume and market share growth in the region through channel partners, tie-up's, events and promotions.
Senior Manager - RB Process & Governance - ASA Region
Standard Chartered Global Business Services
2019.06 - 2022.04
- To ensure that banks risk is mitigated through various checks conducted by Control Sample Testing ( as per Global Process Standards)
- Identify and Flag the errors in the process followed and reported
- Deep dive to understand the Root cause and Evaluate Action plan provided by the respective Business unit to avoid future occurrence
- Identified the gaps in the process followed by country and streamlined the process post migration
- Spot checks were conducted to ensure that team has correct understanding and is high on accuracy on the process which is performed
- Successfully migrated the process of India, Brunei, Singapore, Indonesia, Vietnam, Nepal and Sri Lanka.
Associate Director - Personal Clients
Standard Chartered Bank
2016.01 - 2019.05
- Distribution comprises of Relationship managers and investment specialists
- Market head of zones comprising of Karnataka and Kerala
- Products include Secured and Unsecured Assets, Insurance and Liabilities
- A team player with an ability to build & nurture relationships, solve problems, create new opportunities and take decisions to ensure profitability and deliver success.
Team Manager - Priority Clients
Standard Chartered Bank
2015.01 - 2016.12
- Manage a Team of 10 Front-line managers to acquire New to bank HNI customers
- Responsible for on-boarding and deepen initial customer relationship via Investments, Liabilities and Assets
- Manage Intra bank Fulfilment for Mortgage loans.
City Head - B'lore Credit Cards Personal Loans - New Business & Telesales
Standard Chartered Bank
2014.07 - 2015.01
- In charge of Bangalore region managing Retail & Telesales channel team of 3 Sales Managers and 8 TL's and 65 front line staff for sourcing Personal Loans
- Recruiting, Training and Retaining Talent.
Sales Manager - Credit Cards Personal Loans - New Business
Standard Chartered Bank
2011.07 - 2014.06
- In charge of Direct Sales Team of Bangalore region's Retail Channel of 4 TL's and 30 Front line staff for sourcing Personal loans
- Manage Cost of Acquisition of the channel mix to maximize channel productivity and efficiency.
Manager - Marketing, Sales and Operations
Pratian Technologies India Pvt Ltd
2010.12 - 2011.06
- Acquiring New clients for Corporate Training
- Converting Enquiries into Sales opportunity
- Handling clients and ensure training happens effectively without delay.
Entrepreneur - Higenie Fabric Care India Pvt Ltd ( Unit of Dry Cleaning and Wet Washing )
2009.06 - 2010.12
- Acquiring New institutional clients
- Resolving issues and strengthening relationships
- Business development strategy for Retail Marketing
- Operations: Instrumental in setting up Systems and Processes
- Handling shifts, Checking Quality and enabling delivery at right time to the clients.
Relationship Manager - Standard Chartered Bank
2008.09 - 2009.05
- Maintaining and Growing Customer portfolio size by deepening existing customer relationships
- Provide advice on potential financial solutions based on identified needs
- Analyze financial requirements of customer and match with banks product offerings
- Turn service recovery into sales opportunity.
Territory Sales Manager
Standard Chartered Finance Ltd - Retail Assets - Personal Loans
2005.06 - 2008.08
- Managed a Retail channel team (DST) of 2 Business development Managers and 4 teams and 25 front line staff for sourcing Personal Loans
- Database Management and Lead Analysis.
Team Manager - Personal Loans
Development Credit Bank
2004.03 - 2005.05
Sales Officer
ICICI Bank Ltd.
2003.03 - 2004.02
Business Development Executive
Edutech Informatics
2000.12 - 2003.02
Education
Bachelor of Science -
Madras Christian College, Madras University
Chennai 1997.06 - 2000.04
Skills
Team Management
Customer Focus
Staff Development
Motivational Leadership
Accomplishments
- Has a Proven Track Record for performing at the highest level.
- Awarded as Best Location Head - Rain Maker Award for CCPL New Business for the year 2016
- Promoted as City Head - Bangalore for CCPL New Business & Telesales in the year 2014
- Awarded as "Best Team Manager" for the year 2013
- Won the Card Olympics contest which was held in the year 2012
- No.1 Sales Manager in PAN India for the Month of "March Apr and May 08"
- Awarded "STAR Performer" for the Month of "DEC 07"
- Won "Maruti Alto" in the contest "PL Overdrive" which was held during Sept 07 till Dec 07
- Awarded as "Best Team Leader" for the first half of the year Jan - June 07
Timeline
Senior Manager - RB Process & Governance - ASA Region
Standard Chartered Global Business Services
2019.06 - 2022.04
Associate Director - Personal Clients
Standard Chartered Bank
2016.01 - 2019.05
Team Manager - Priority Clients
Standard Chartered Bank
2015.01 - 2016.12
City Head - B'lore Credit Cards Personal Loans - New Business & Telesales
Standard Chartered Bank
2014.07 - 2015.01
Sales Manager - Credit Cards Personal Loans - New Business
Standard Chartered Bank
2011.07 - 2014.06
Manager - Marketing, Sales and Operations
Pratian Technologies India Pvt Ltd
2010.12 - 2011.06
Entrepreneur - Higenie Fabric Care India Pvt Ltd ( Unit of Dry Cleaning and Wet Washing )
2009.06 - 2010.12
Relationship Manager - Standard Chartered Bank
2008.09 - 2009.05
Territory Sales Manager
Standard Chartered Finance Ltd - Retail Assets - Personal Loans
2005.06 - 2008.08
Team Manager - Personal Loans
Development Credit Bank
2004.03 - 2005.05
Sales Officer
ICICI Bank Ltd.
2003.03 - 2004.02
Business Development Executive
Edutech Informatics
2000.12 - 2003.02
Bachelor of Science -
Madras Christian College, Madras University
1997.06 - 2000.04
ZONAL HEAD - SOUTH - RETAIL BANKING - CREDIT CARDS
Standard Chartered Bank
4 2022 - 1 2024