SRIRAM S
CHENNAI
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Branch Head
CITY UNION BANK LIMITED
CHENNAI - NANMANGALAM
04.2024 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Oversaw customer service initiatives to enhance client satisfaction and retention.
- Developed training programs for staff to improve service quality and efficiency.
- Coordinated branch marketing activities to promote products and services effectively.
- Evaluated loan applications and made recommendations based on bank policies.
- Analyzed financial reports to identify trends and inform strategic decisions.
- Led team meetings to discuss goals, performance, and operational improvements.
- Fostered relationships with local businesses to expand banking services outreach.
- Generated leads and improved sales conversions.
- Monitored financial performance and adjusted operations accordingly.
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
SENIOR BRANCH HEAD
CITY UNION BANK LIMITED
CHENNAI - ASHOK NAGAR
12.2021 - 04.2024
BRANCH HEAD
CITY UNION BANK LIMITED
CHENNAI - POLICHALUR
04.2019 - 12.2021
BRANCH HEAD
CITY UNION BANK LIMITED
TIRUPPUR
03.2016 - 04.2019
ASSISTANT MANAGER
CITY UNION BANK LIMITED
KUMBAKONAM - ADUTHURAI
12.2014 - 03.2016
- Managed daily operations to enhance team efficiency and customer service quality.
- Trained and mentored new staff on company policies and operational procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
CLERK
CITY UNION BANK LIMITED
KARUR
01.2012 - 12.2014
- Processed customer transactions efficiently at CITY UNION BANK LIMITED.
- Assisted customers with account inquiries and provided information on services.
- Updated customer information in banking software regularly and accurately.
- Provided administrative support to banking staff for daily operations tasks.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
Education
M.Com., - Commerce
GOVERNMENT ARTS COLLEGE
KARUR05-2003
B. Com., - Commerce
GOVERNMENT ARTS COLLEGE
KARUR04-2001
Skills
- Branch operations
- Regulatory compliance
- Financial analysis
- Customer relationship management
- Team leadership
- Sales strategies
Affiliations
- News Readings
- Listening Music
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
- Achieved Annual Business Targets
- Sourced 35 Crores of Core Business in a New Branch set up within 3 Years
- Achieving Cross selling business targets and Participated in business achievers tour
- Achieved Various Campaign targets rolled out by Management
Certification
- Completed JAIIB
- Completed Business Ethics Certificate Course
References
References available upon request.
Timeline
Senior Branch Head
CITY UNION BANK LIMITED
04.2024 - Current
SENIOR BRANCH HEAD
CITY UNION BANK LIMITED
12.2021 - 04.2024
BRANCH HEAD
CITY UNION BANK LIMITED
04.2019 - 12.2021
BRANCH HEAD
CITY UNION BANK LIMITED
03.2016 - 04.2019
ASSISTANT MANAGER
CITY UNION BANK LIMITED
12.2014 - 03.2016
CLERK
CITY UNION BANK LIMITED
01.2012 - 12.2014
M.Com., - Commerce
GOVERNMENT ARTS COLLEGE
B. Com., - Commerce
GOVERNMENT ARTS COLLEGE