Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic
SRIRAM S

SRIRAM S

CHENNAI

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Branch Head

CITY UNION BANK LIMITED
CHENNAI - NANMANGALAM
04.2024 - Current
  • Managed daily branch operations and ensured compliance with banking regulations.
  • Oversaw customer service initiatives to enhance client satisfaction and retention.
  • Developed training programs for staff to improve service quality and efficiency.
  • Coordinated branch marketing activities to promote products and services effectively.
  • Evaluated loan applications and made recommendations based on bank policies.
  • Analyzed financial reports to identify trends and inform strategic decisions.
  • Led team meetings to discuss goals, performance, and operational improvements.
  • Fostered relationships with local businesses to expand banking services outreach.
  • Generated leads and improved sales conversions.
  • Monitored financial performance and adjusted operations accordingly.
  • Resolved customer requests promptly, providing courteous services to optimize workflow.
  • Conducted regular performance appraisals of staff, providing feedback and coaching as needed.

SENIOR BRANCH HEAD

CITY UNION BANK LIMITED
CHENNAI - ASHOK NAGAR
12.2021 - 04.2024

BRANCH HEAD

CITY UNION BANK LIMITED
CHENNAI - POLICHALUR
04.2019 - 12.2021

BRANCH HEAD

CITY UNION BANK LIMITED
TIRUPPUR
03.2016 - 04.2019

ASSISTANT MANAGER

CITY UNION BANK LIMITED
KUMBAKONAM - ADUTHURAI
12.2014 - 03.2016
  • Managed daily operations to enhance team efficiency and customer service quality.
  • Trained and mentored new staff on company policies and operational procedures.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

CLERK

CITY UNION BANK LIMITED
KARUR
01.2012 - 12.2014
  • Processed customer transactions efficiently at CITY UNION BANK LIMITED.
  • Assisted customers with account inquiries and provided information on services.
  • Updated customer information in banking software regularly and accurately.
  • Provided administrative support to banking staff for daily operations tasks.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.

Education

M.Com., - Commerce

GOVERNMENT ARTS COLLEGE
KARUR
05-2003

B. Com., - Commerce

GOVERNMENT ARTS COLLEGE
KARUR
04-2001

Skills

  • Branch operations
  • Regulatory compliance
  • Financial analysis
  • Customer relationship management
  • Team leadership
  • Sales strategies

Affiliations

  • News Readings
  • Listening Music

Languages

Tamil
First Language
English
Proficient (C2)
C2

Accomplishments

  • Achieved Annual Business Targets
  • Sourced 35 Crores of Core Business in a New Branch set up within 3 Years
  • Achieving Cross selling business targets and Participated in business achievers tour
  • Achieved Various Campaign targets rolled out by Management

Certification

  • Completed JAIIB
  • Completed Business Ethics Certificate Course

References

References available upon request.

Timeline

Senior Branch Head

CITY UNION BANK LIMITED
04.2024 - Current

SENIOR BRANCH HEAD

CITY UNION BANK LIMITED
12.2021 - 04.2024

BRANCH HEAD

CITY UNION BANK LIMITED
04.2019 - 12.2021

BRANCH HEAD

CITY UNION BANK LIMITED
03.2016 - 04.2019

ASSISTANT MANAGER

CITY UNION BANK LIMITED
12.2014 - 03.2016

CLERK

CITY UNION BANK LIMITED
01.2012 - 12.2014

M.Com., - Commerce

GOVERNMENT ARTS COLLEGE

B. Com., - Commerce

GOVERNMENT ARTS COLLEGE

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