Srishti Arora
New Delhi
Summary
Desire to engage in environments that align knowledge with goals, fostering personal and professional growth
Overview
11
11
years of professional experience
Work History
Senior Travel Consultant
Sub Travels
06.2015 - Current
- Company Overview: Travelocase.com
- Making new reservations
- Changing or cancelling existing reservations.
- Consulted clients on travel options and tailored itineraries to meet preferences.
- Resolved client inquiries and issues promptly to ensure satisfaction throughout trips.
- Empowered to give complete and partial refunds to resolve customer complaints.
- Coordinate with Operations and accounts to ensure smooth and seamless delivery and high level of customer satisfaction.
Senior Sales Executive
Fareportal India Pvt. Ltd.
06.2014 - 06.2015
- Company Overview: CheapOair.com
- Making new reservations
- Responsible for handling enquiries related to new and current bookings for US/Canada customers.
- Changing or cancelling existing reservations.
- Maintaining good customer service while making extra profits for the Organization
Education
B.Tech -
IIMT Engineering College
Skills
- Travel Tools Knowledge
- GDS Knowledge: Amadeus & Sabre
- IT Skills: MS Excel
- IT Skills: PowerPoint
- IT Skills: Word
- IT Skills: Paint
- Reservation management
- Conflict resolution
- Customer relationship management
- Sales techniques
- Disciplinary techniques
Timeline
Senior Travel Consultant
Sub Travels
06.2015 - Current
Senior Sales Executive
Fareportal India Pvt. Ltd.
06.2014 - 06.2015
B.Tech -
IIMT Engineering College