Sri Tej Reddy Santhapuram
HYDERABAD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Trust and safety new associate
Accenture
Hyderabad
11.2024 - Current
- Review, classify and remove content according to client guidelines
- Serves as important line of defence by improving quality and safety of online content
- Analyze and make judgements on user's profiles ,content to ensure compliance with terms of service
- Investigate,resolve and escalate user reported or flagged issues
IT Customer New Associate
Accenture
04.2024 - 10.2024
- Help in managing/resolving customers' queries, handling escalations and complaints of the dissatisfied customers, and giving the best resolutions.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Responsible for closing the faults and complaints within SLAs.
- Cross-selling various packages, products, and service information.
- Maintaining and improving quality results adhering to standards and guidelines
Education
Bachelor Of Technology - Electronics And Communication Engineering
Vignana Bharathi Institute Of Technology
Hyderabad 09.2019 - 09.2023
Intermediate Degree - Maths Physics Chemistry
Sri Gayatri Junior College
Hyderabad 06.2017 - 04/2019
SECONDARY SCHOOL CERTIFICATE -
DILSUKHNAGAR PUBLIC SCHOOL
HyderabadSkills
- Strategic Thinking
- Problem Solving
- Team Building
- Organization and Time Management
- Python Programming
- C Programming
- CCNA
Accomplishments
ACADEMIC PROJECTS
Diabetes Prediction Using Machine Learning
Aug 2022 - Dec 2022
Aim: To predict the diabetes disease using the given datasets of patients by support vector regression model
Application: Diagnosis
Design of low power CMOS operational transconductance amplifier
Sep 2022 - Jun 2023
Aim: To design low power CMOS operational transconductance amplifier simulated using cadence vitruoso tool with 45mm technology
INTERNSHIPS
AWS-ML Internship from National Educational Alliance for Technology (N.E.A.T) & All India Council for Technical Education (AICTE) in partnership with EduSkills
Mar - May 2022
Certification
- CLA : Programming Essentials in C - Cisco Networking Academy
- Programming for Everybody (Getting Started with Python) - Coursera
- CCNAv7 : Introduction to Networks - Cisco Networking Academy
- CCNAv7 : Switching, Routing, and Wireless Essentials - Cisco Networking Academy
- CCNAv7 : Enterprise Networking, Security, and Automation - Cisco Networking Academy
- PCAP : Programming Essentials in Python - Cisco Networking Academy
Languages
- Telugu
- English
- Hindi
Timeline
Trust and safety new associate
Accenture
11.2024 - Current
IT Customer New Associate
Accenture
04.2024 - 10.2024
Bachelor Of Technology - Electronics And Communication Engineering
Vignana Bharathi Institute Of Technology
09.2019 - 09.2023
Intermediate Degree - Maths Physics Chemistry
Sri Gayatri Junior College
06.2017 - 04/2019
SECONDARY SCHOOL CERTIFICATE -
DILSUKHNAGAR PUBLIC SCHOOL