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Dynamic Retail Sales Associate with proven expertise at Hotal’s Maurya Patna, excelling in customer service and product knowledge. Adept at processing transactions and enhancing guest experiences through effective communication and problem-solving skills. Recognized for driving sales and maintaining a well-organized sales floor, contributing to a positive shopping environment.

Detail-oriented Customer Service Professional with 3 years of experience in chat and email support within UK and gaming sectors. Managed customer inquiries, billing concerns, account management, and technical support, consistently achieving quality standards and high satisfaction rates. Skilled in communication, problem-solving, and utilizing MS Office and CRM tools.

Intent to build career with a leading concern of tech environment with a committed and dedicated people. Which help me to explore myself fully and realize my potential. Orderly and committed administrative assistant offering over seven years of solid skills in customer relations and resilience to handle challenges of fast-paced professional and banking environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Skilled at accurately documenting call details, preparing reports and organising documentation. Astute, highly skilled and extremely organised sales professional adept at driving customer service excellence, processing orders and managing cash functions. Experienced in engaging with customers and captivating attention and interest in product offerings.

Aviation customer service professional with experience in Air India and IndiGo processes, skilled in handling escalations, codeshare operations, and customer support using Amadeus, Navitaire Skyspeed, and Salesforce. Also experienced as an SME and mentor, supporting team performance and resolving complex cases while maintaining high service standards.

Srivani Kesapuram

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Bachelor of Computer Applications - Computer Science

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Bachelor of Computer Applications - Computer Science

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