SRUTHI RAMU

Client: British Telecom (BT).|Role: Scrum Master.

Project: Migration of the CRM system from Vlocity to OneView to streamline customer onboarding and ensure a seamless transition for legacy users.

Key Contributions and Strengths:

• Scaled Agile Implementation: Successfully led SAFe (Scaled Agile Framework) implementation across multiple Agile teams, ensuring synchronization, transparency, and cross-team collaboration.
• Strategic Migration Planning: Played a critical role in managing and executing the CRM migration strategy—ensuring new customer onboarding to OneView, and accurate data migration for legacy customers during new order placements.
• Leadership Across ARTs: Actively participated in Scrum of Scrums and worked closely with the Release Train Engineer (RTE) to manage inter-team dependencies and risks, and to align deliverables with program objectives.
• Process Optimization: Streamlined Agile ceremonies—daily stand-ups, sprint planning, retrospectives, and PI planning—to drive productivity and clarity.
• Team Empowerment: Mentored a team of 15+ cross-functional members, fostering autonomy and accountability. Drove a 25% increase in sprint velocity over two quarters by identifying and removing bottlenecks.
• Metrics-Driven Delivery: Introduced real-time dashboards and KPIs (burn-down charts, velocity trends, cumulative flow) to track team progress, and proactively mitigate delivery risks.
• Stakeholder Alignment: Established strong relationships with Product Owners, architects, and business stakeholders to ensure continuous value delivery, aligned with business goals.

Client: Anthem Insurance | Role: Agile Coach

Project: Organization-wide Agile transformation initiative to transition product teams from Waterfall to Agile methodologies.

Key Contributions & Strengths:

• Agile Transformation Lead: Spearheaded end-to-end Agile adoption for multiple product teams by assessing readiness, creating transition roadmaps, and coaching on Agile frameworks (Scrum, Kanban).
• Change Agent: Drove cultural change by championing Agile values, resulting in a shift from output-focused delivery to outcome-driven collaboration.
• Training and Capability Building: Conducted hands-on workshops and one-on-one coaching for Product Owners, Scrum Masters, and team members to build Agile capabilities and self-organizing teams.
• Process Standardization: Designed Agile playbooks and templates to standardize ceremonies, backlog grooming, sprint planning, and retrospectives across teams.
• Business Value Alignment: Partnered with stakeholders to define OKRs, and ensure backlog prioritization was aligned with customer value and business objectives.
• Improved Delivery Cadence: Enabled teams to reduce delivery cycle times by 20%, improving predictability, and customer satisfaction.
• Team Collaboration: Managed and coached a 15+ member team of developers, analysts, and testers; fostered a high-performance mindset, with a focus on continuous improvement.

Client: Citi Bank

Project: Digital transformation of the Customer Onboarding and KYC process to enhance regulatory compliance, customer experience, and data accuracy.

Key Contributions:

• Seamless Transition to Scrum Role: Successfully transitioned from ETL testing to Scrum Master within a fast-paced regulatory project, quickly gaining trust from both team members and stakeholders.
• Agile Ceremonies Initiation: Took ownership of initiating and facilitating daily stand-ups, sprint planning, and retrospectives—instilling Agile discipline in a team adapting to Scrum practices.
• Team Coordination: Acted as the primary liaison between the dev team, testers, and Product Owner, ensuring backlog clarity and that sprint commitments were met.
• ETL Knowledge as a Strength: Leveraged prior ETL expertise to bridge functional gaps between development and QA teams, helping to identify dependencies and ensure data consistency across KYC workflows.
• Risk Management: Identified blockers early during sprints and coordinated with relevant teams to resolve them proactively, reducing average resolution time by 15%.
• Quick Onboarding Impact: Despite a short tenure, I contributed to the on-time delivery of two sprint releases, focusing on modules related to data validation and compliance in onboarding.
• Improved Team Collaboration: Fostered a culture of open communication and ownership, helping the team gradually increase velocity and confidence in Agile delivery.

Clients: AIG Insurance & Heathrow Airport

Project: Migration and optimization of airport operations data systems for enhanced real-time insights, passenger flow tracking, and logistics planning.

Key Contributions:

• Executed end-to-end ETL testing and data validation for mission-critical systems supporting passenger movement, gate assignments, and flight schedules.
• Ensured data consistency and accuracy during the migration process by building robust test cases and reconciling legacy vs. new system outputs.
• Collaborated with data engineers and business analysts to translate operational requirements into testable data models and validation logic.
• Identified performance issues during load testing and optimized data workflows, resulting in a 40% improvement in query response times.
• Contributed to the successful rollout of 2 major phases of the airport analytics platform with zero critical defects in production.

Project: Implementation of a centralized Customer Data Warehouse to support KYC compliance, risk profiling, and reporting across global regions.

Key Contributions:

• Designed and executed ETL test cases to validate large-scale data ingestion and transformation from multiple policy and claim systems.
• Led data quality validation efforts, identifying critical mismatches, and driving fixes that reduced reporting discrepancies by 35%.
• Partnered with data stewards and compliance teams to ensure all test scenarios reflected real-world KYC and AML (Anti-Money Laundering) requirements.
• Developed SQL scripts for data audits, range checks, and referential integrity tests across staging, warehouse, and reporting layers.
• Played a key role in 3 successful UAT cycles, delivering test completion reports and traceability matrices to support audits.

Clients: Nielsen & Bank of America

Project: Enhancing a large-scale data warehouse and reporting platform to provide accurate audience insights for media consumption analytics.

Key Contributions:

• Validated complex ETL pipelines pulling data from multiple media tracking sources to ensure accuracy in audience segmentation and viewership metrics.
• Designed and executed test cases for data aggregation logic across multiple geographies, improving reporting accuracy by 30%.
• Conducted root cause analysis for mismatched reports, and collaborated with data engineers to optimize transformation logic.
• Performed data profiling and reconciliation testing, contributing to enhanced stakeholder confidence in the analytics platform.
• Automated validation of large data sets using SQL scripts and Excel macros, reducing manual testing time by 40%.

Project: ETL testing for a regulatory reporting system designed to ensure compliance with Basel II and Dodd-Frank requirements.

Key Contributions:

• Tested ETL workflows for financial risk and exposure data, feeding into regulatory reports submitted to external auditors and agencies.
• Worked closely with business analysts to translate financial compliance requirements into precise data validation rules.
• Performed data audits and implemented control point testing to ensure consistent and traceable data movement from source to reporting layers.
• Identified data quality gaps and escalated data integrity issues, leading to early fixes and improved audit readiness.
• Delivered comprehensive test documentation and supported UAT, resulting in a 100% on-time go-live for two quarterly reporting cycles.