Sruthi S Nair
Trivandrum
Summary
IT professional with 6 years of experience in Identity and Access Management (IAM) domain, with hands-on expertise in Dell One Identity Manager tools. Skilled in Incident and Problem management, client management, and supporting security technologies. Proficient in ServiceNow, Grafana, and Jenkins.Basic knowledge in Application Life Cycle management .Strong communication and decision-making abilities. Passionate about learning and implementing new technologies to drive efficiency and innovation.
Overview
3
3
years of professional experience
Work History
Senior Technical Analyst- Global Identity and Access Management
Allianz Technology SE
08.2022 - Current
- Good knowledge in Dell One Identity Manager Tools like Object Browser, Designer, Job queue, Sync Editor and Manager
- Incident management - user identity issues, org import, attestation, etc
- Managed Euler Hermes Group - France migration project from June 2023 to February 2024
- Experience in Jira Tool to create and track bugs, stories and other tasks
- Job queue monitoring and frozen job treatments
- Knowledge in using Grafana tool to monitor system health
- Moderate knowledge in SQL and JavaScript and powershell scripting
- Good knowledge in Azure Cloud services, Azure and Windows server Active directory, LDAP, MS Excel and Service Now ticketing tool
- Proficient in Agile methodologies with a strong ability to implement and manage Agile processes for improved process outcomes
- Managed planned release and maintenance activities of GIAM system and OE imports
- As a shift spoc, effectively allocated work based on team member availability, managed incident assignments, daily system health check manage the meetings to the team and handled P1 and P2 incidents
- Proactively worked with Chapter Lead, product Owner Governance team to identify potential issues and ensure effective remediation
- Manage and monitor systems related to IAM solutions
- Provide incident management and problem management support.
- Have basic knowledge in application lifecycle management.
Analyst, UK Access Management
Allianz Technology SE
- Subject Matter Expert in Complete user account management with Allianz UK domain, including handling onboarding, access provisioning while movement between teams & leaver process
- Process access authorization request and assist users with access problems and troubleshoot issues
- Documentation of application processes
- Training on existing processes and application to the team members
- Monitoring and resolving incidents via Service Now Tool
- Managed AVC Migration point for UK domain
- Implemented Role Based Access Management system within the domain
Education
Bachelor of Technology - Electronics and Communication
St Thomas Institute for Science and Technology
Skills
- Dell One Identity Manager
- SQL
- Azure Cloud Services
- Microsoft Excel
- Incident management
- Service Now Ticketing tool
- Jira tool for ALM
Training
- ITIL V4 Foundation
- Microsoft Azure Fundamental (AZ-900)
- IT Service Management ISO20000
- Microsoft Azure Security (AZ 500) Cert Prep: 1 Manage Identity and Access
- Comptia Security+ Cert Prep: Threats, Attacks and Vulnerabilities
- Agile Foundations
Awards
- Nakshathra Award, 10/01/23
- Spot Recognition Award, 02/01/23
- Nakshathra Award, 10/01/21
Languages
- English
- Hindi
Timeline
Senior Technical Analyst- Global Identity and Access Management
Allianz Technology SE
08.2022 - Current
Analyst, UK Access Management
Allianz Technology SE
Bachelor of Technology - Electronics and Communication
St Thomas Institute for Science and Technology
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