Flexnet Manager suite by Flexera
Sruthin Parambath Mannambeth
SAM Analyst
Marthahalli Bangalore,India
Summary
Experienced Supply chain management and SAM Analyst with over 6+ years of experience working on large-scale projects as well as handling daily operational requests. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Analyst (Software Asset Management)
Conduent Business Services LLP
Bangalore
05.2019 - Current
- Responsible for managing and maintain accurate software license mainframe and midrange inventories of Enterprise Agreements and Multi-Client agreements.
- Should perform contractual required periodic capacity reports to Vendors or Global Teams.
- Review Enterprise License Deployment Forms and key in data to Flexnet Manager Suite (FNMS) an inventory tool by Flexera and Service NOW used to manage Software inventory.
- Processing Service NOW tasks for installations, cancellations, version upgrades downgrades, license transfer of license usage.
- Assistance to special projects (Inventory Migration, CPU Moves and Client Terminations).
- Delivered in-depth process training, imparting knowledge of best practices for protecting data and minimizing errors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive
Hinduja Global Services, Xiaomi (P) LTD)
Bangalore
10.2018 - 05.2019
- Provided basic and advanced technical support for customers on wide range of company products.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Helped average of 80 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Interviewed, recruited and trained new onboarding candidates.
Process Associate (Supply Chain Management)
One Step Up (P) LTD
Bangalore
05.2015 - 09.2018
- Was responsible for creating Purchase orders, validating POs and on time shipment tracking.
- Presented reports to clients and teammates regarding project progress and results.
- Identified and resolved problems through root cause analysis and research.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted training and applied change management to achieve desired outcomes.
- Determined and recommended methods to implement improvement opportunities.
Internship
Malayala Manorama Company (P) LTD
Kannur, Kerala
04.2014 - 04.2015
- Responsible for filing of billing requisitions. Auditing credit returns of the products and keying in the details to the bills of customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed research, compiled data and assisted in timely reporting.
Education
BBA -
Shobhit University
03.2011 - 03.2014
Skills
Adaptability
undefinedSoftware
Service Now
Axion
WMS and Guided buying
SAP
Share point
Timeline
Senior Analyst (Software Asset Management)
Conduent Business Services LLP
05.2019 - Current
Executive
Hinduja Global Services, Xiaomi (P) LTD)
10.2018 - 05.2019
Process Associate (Supply Chain Management)
One Step Up (P) LTD
05.2015 - 09.2018
Internship
Malayala Manorama Company (P) LTD
04.2014 - 04.2015
BBA -
Shobhit University
03.2011 - 03.2014
Personal info
- Date of Birth : 31/12/1991
- Father’s Name : Phalgunan M
- Gender : Male
- Marital Status : Married
- Nationality : Indian
Declaration
I do hereby declare that the above-furnished details are true to the best of my knowledge and belief.
(Sruthin PM)
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