Senior Software Asset Management Lead with 13+ years of expertise in licensing compliance, SAM tools, and customer-focused strategies, delivering audit risk reduction and cost optimization driven globally.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Principal Consultant - Flexera Support | Software Asset Management | Local License Management
Mercedes-Benz Research & Development India Pvt. Ltd.
Bangalore
01.2017 - Current
Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
Assessed business processes, identifying inefficiencies and proposing targeted improvements
Assisted in the evaluation and implementation of ServiceNow SAM Pro for optimizing software asset management processes.
Analyzed license utilization trends to identify underutilized licenses and recommend cost savings.
Proactively reclaimed and reallocated idle or unused licenses, improving overall efficiency.
Generated daily usage and denial reports to track compliance and optimize license allocation.
Conducted cost optimization by right-sizing license pools, eliminating surplus or unused licenses.
Coordinated with stakeholders to avoid over-purchasing of licenses by leveraging OpenLM insights.
Utilize FNMS, IT Shop, and SCCM to track software installations, license compliance, entitlements, and optimize usage.
Identify areas for optimization and cost-saving potential by conducting routine audits and assessments of software usage and licensing compliance.
Collaborate with the Purchasing department, external vendors, and resellers to manage software acquisitions and renewals.
Establish and maintain accurate inventories of software assets, including licenses, entitlements, and usage statistics, in cooperation with the procurement, IT, and finance teams.
Conducted internal software compliance checks and managed DML and DSL as per ISO 19770 standards.
Collaborate with R&D to increase Flexera's scope into the organization's infrastructure.
Expertise in evaluating and interpreting license entitlements, compliance reports, and software usage data.
Assisted in the evaluation of ServiceNow SAM Pro for optimizing software asset management processes.
Collaborated with stakeholders to identify key business and technical requirements for ServiceNow Software Asset Management (SAM) Pro.
Gathered software entitlement data, license agreements, and discovery sources to ensure accurate POC execution.
Administer and manage software licenses using Flexera solutions.
Preparing and publishing the KPI dashboard in FNMS to our management.
Provided mentorship to junior consultants, offering guidance and support for their professional development.
Conducted workshops and training sessions to enhance employee understanding of best practices.
Established a centralized license inventory system for MBRDI.
Led cross-functional teams to optimize software licensing, and reduce costs.
Managed major plants and cross-charged for engineering applications.
Implemented the Open LM tool to track Engineering license utilization (POC).
Led software licensing audits and supported SAM processes.
Implemented new features in the SAM tool.
Proactively ensured software compliance and optimized licenses through reuse and re-harvesting.
Information Systems Analyst
Honeywell Technology Solutions Lab Pvt Ltd.
01.2013 - 01.2017
Optimize software licenses by reuse & re-harvesting.
Contribute to Team savings.
Maximize software usage.
Develop, execute, and analyze software compliance-based reports.
Create awareness to users on software compliance.
Create, develop, and report critical software compliance metrics.
Principal Consultant (Topic Lead) - SAM/Local License Management at Mercedes-Benz Research & Development India Pvt. Ltd.Principal Consultant (Topic Lead) - SAM/Local License Management at Mercedes-Benz Research & Development India Pvt. Ltd.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
Senior Analyst (Software Asset Management) at Conduent Business Services LLPSenior Analyst (Software Asset Management) at Conduent Business Services LLP