Sunil
Summary
Results-driven Data Center Operations Engineer with HCL Tech, skilled in optimizing server performance and managing hypervisor environments. Proficient in Windows and Linux administration, I excel in problem-solving and implementing robust solutions. My expertise in virtualization and asset management ensures efficient operations while maintaining high security standards.
Overview
5
5
Languages
1
1
Certification
9
9
years of professional experience
Work History
Datacenter Operation Engineer
HCL Tech
Bangalore
03.2022 - Current
- Demonstrated expertise in Linux and Windows servers, firmware, hypervisors, and hyper-converged solutions.
- Optimized virtualization strategies across multiple platforms including VMware ESX and ESXi and Hyper-V environments.
- Managed server storage and switch activities to ensure optimal system performance.
- Upgraded server hardware including memory, NICs, and HDDs.
- Administered Windows systems utilizing PowerShell and Active Directory for user management.
- Diagnosed issues on Red Hat Linux servers to restore functionality.
- Commissioned new setups through racking equipment, cabling, OS installation, and verifying cooling and power requirements for efficient operations.
- Deployed new servers into production environment following established guidelines and procedures.
- Analyzed system logs to identify potential issues before they become problems.
- Ensured compliance with data center security standards and maintained best practices for system management.
Technical Support Engineer
Concentrix India Private Limited
Bangalore
07.2020 - 03.2022
- Conducted root cause analysis of Exchange servers to identify and resolve issues.
- Troubleshot inbound and outbound mail flow across all versions of Exchange servers.
- Configured email settings and resolved issues within Exchange Online.
- Coordinated problem resolution activities, ensuring timely restoration of services.
- Reviewed security vulnerability alerts and implemented measures to mitigate risks.
- Managed user accounts and permissions in the Office 365 environment.
- Documented troubleshooting steps in internal knowledge base to enhance team efficiency.
- Provided remote assistance to end-users.
IT Admin
Cranes Software International Ltd
Bangalore
07.2018 - 06.2020
- Managed IT infrastructure and network systems to ensure seamless operations across the organization.
- Administered DNS and DHCP configurations to enhance network functionality.
- Implemented new technologies such as virtualization platforms to improve efficiency of operations.
- Resolved complex application issues by researching solutions and coordinating with vendors for effective resolution.
- Deployed anti-virus software updates across the network to maintain security standards.
- Provided technical support to staff and resolved hardware issues.
- Tracked requests for help desk tickets using a ticketing system such as ServiceNow or JIRA.
- Assisted in developing IT policies and procedures for efficiency.
System Engineer
Prime Care
Bangalore
04.2017 - 06.2018
- Collaborated with IT teams to resolve software and hardware issues, enhancing overall system reliability.
- Resolved escalated incidents reported by users involving application failures or other IT-related issues promptly.
- Specialized in maintenance and troubleshooting of workstations, laptops, and CCTV systems.
- Established user accounts, permissions, and passwords while defining network policies and procedures to maintain security and accessibility.
- Coordinated activities with suppliers and contractors to ensure timely project delivery and compliance with specifications.
Education
Bachelor of Computing -
Alagappa University
Rayalaseema03-2012
Skills
- Data center management
- Hypervisor administration
- Server and storage management
- Windows and Linux management
- System deployment
- Performance monitoring
- System performance analysis
- Remote server management
- DNS and DHCP configuration
- Email system management
- Data center layout
- Asset management
- DC Track & Fiddler
- Exchange server administration
Certification
- CDCTP (Certified AI-Driven Datacenter)
- MCSE, MS Exchange Server Certified.
Accomplishments
- Datacenter Migration Project. Selecting white space, space allocation, rack design, structured cabling, and rack installation and commissioning. Conducting discovery sessions with existing lab users, creating high-level diagrams of their existing DC setup, and taking data backups before migration. Migration coordination with different vendors for hardware migration. Project workflow coordination globally and project updates. Racking, stacking, and cabling. Inventory/storage maintenance. Internal stakeholders' data center support, data center data management/documentation. Configuring console, KVM, and IPMI for servers and switches. VM creation, troubleshooting, license updates, and patch updates in XenCenter.
Languages
English
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Timeline
Datacenter Operation Engineer
HCL Tech
03.2022 - Current
Technical Support Engineer
Concentrix India Private Limited
07.2020 - 03.2022
IT Admin
Cranes Software International Ltd
07.2018 - 06.2020
System Engineer
Prime Care
04.2017 - 06.2018
Bachelor of Computing -
Alagappa University