Steven Albert Sequeira
Summary
Graduate with a 1-year Diploma in Hotel Management and over 20 years of experience in Food & Beverage Operations, Guest Services, and Administration. Expertise in multi-unit operations, cost control, budgeting, inventory management, and team leadership. Proven ability to drive operational excellence, enhance guest satisfaction, improve profitability, and ensure compliance with quality and service standards. Proficient in multiple POS systems and inventory management software.
Overview
23
23
years of professional experience
Work History
Area Head Operations
Arbab Restaurant
Mumbai
02.2023 - Current
- Managing Operations at Bandra West / B.K.C / Versova and Sakinaka Arbab.
- Developing and implementing strategic plans to achieve 30% Improvement in sale, and reduced food cost.
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
- Negotiate or approve contracts or agreements with suppliers, distributors, state agencies, or other organizational entities.
- Appoint department heads or managers and assign or delegate responsibilities to them.
- Organize or approve promotional campaigns.
- Ensuring high standards of food and beverage quality, presentation, and service.
- Creating and maintaining menus that reflect current culinary trends to meet online guest preferences.
- Monitoring inventory levels and managing ordering to minimize waste and maximize profitability.
- Handling guest feedback and resolving any issues or complaints promptly.
- Conduct or direct investigations or hearings to resolve complaints or violations of laws or testify at such hearings.
Restaurant & Banquet head
Gallops Restaurant
Mumbai
05.2021 - 02.2023
- Handle Food & Beverage service of 214 cover fine dining restaurant and 400+ guests banqueting.
- Supervise and co-ordinate daily operation of meeting / banquet set-ups and service, inventories.
- Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
- Planning regularly on an on-going basis with Chairman, Directors to ensure guests needs and requirements.
Administration Manager
Nahar Builders & Developers
Mumbai
09.2018 - 10.2019
- Assists in developing and maintaining objectives, policies and procedures to ensure the efficient operation.
- Coordinated meeting, events, conference calls, hiring of catering service and arrangement of meeting space.
- Streamline document filing process ensuring their availability, maintaining office equipment.
- Handled cash receipts and tracked cash withdrawals, prepare staff schedules and ensure timely pay.
Restaurant Manager
Devyani International Airport-T-2
Mumbai
08.2015 - 05.2018
- Head of Café Indiana dining restaurant and bar at T-2 International flights departure main gate 63 to 72.
- Handled 80% revenue with profitability for delay flights refreshment of all International and Indian airline.
- Responsible for scheduling, ordering, inventory and costing, and coordination of supplies with vendors.
- Responsible for controls costs, portion control, minimizing waste and ensuring food presentation.
- Resolved customer complaints, and always ensured that the airlines customers depart satisfactory.
Asst. F&B Manager
Palms Hotel & Convention
Mumbai
04.2014 - 05.2015
- Managed reopening of 3-star Hotel with dining, room service, front desk, conferences and banqueting.
- Coordinate with audit and business teams to ensure adherence to established procedures.
- Ensure employees follow operational practices, hygiene rules, and quality standards.
- Assist in ordering, purchase and stocking, and conduct regular repairs and maintenance of F&B equipment.
- Respond promptly to customer complaints to ensure high-quality customer service and satisfaction.
Assistant Restaurant Manager
Malabar Hill Club (WIAA)
Mumbai
10.2010 - 12.2013
- Club with over 5000 Members with 17 rooms, 4 dining areas, 2 meeting rooms, and open terrace hall.
- Managed to handle restaurant and bar over 350 covers, and banquet parties.
- Work closely with admin team to coordinate and plan all events of banquet function.
- Overseeing the day-to-day operation of the restaurant including cleaning, floor plan and table set up.
Sr. Cashier
Bombay Blue / Noodle Bar - BFPL
Mumbai
11.2003 - 09.2007
- Successfully managed accurate guests billing of Bombay Blue, Noodle Bar, and Gelato Italiano at Inorbit Mall Malad.
- Preparing reports daily before closing, coordinating with accounts team, auditor and controller.
- Keep cashiering record properly filed, maintain all POS equipment’s, maintaining proper organisational standards.
Education
Diploma in Hotel Management - F&B Mgmt. Nutrition and Personal Hygiene, Communication Skill, Costing
01-2008
Graduate Diploma in Business Administration - General Mgmt. Business Mgmt. Operation Mgmt. Business Ethics, Marketing Mgmt.
01-2008
H.S.C - English, Commerce, Economics, Accountancy, Sec. Practice
01-2005
S.S.C - English, Business Studies, Home Science, Economics, Word Processing
01-2002
MS Office Course - MS office
NIIT
Mumbai01-2002
Skills
- Petpooja software
- Shawman software
- Rista Dotpe
- Dytel software
- Administrative skills
- P&L management
- Menu engineering
- Vendor negotiation
- Compliance in food safety standards
- Restaurant equipment maintenance
Languages
English
Hindi
Marathi
Konkani
Hobbies and interests
- Watching Movies, Spending Quality Time with Family.
Custom
I declare that the above-mentioned details are true and correct for best of my knowledge.
Timeline
Area Head Operations
Arbab Restaurant
02.2023 - Current
Restaurant & Banquet head
Gallops Restaurant
05.2021 - 02.2023
Administration Manager
Nahar Builders & Developers
09.2018 - 10.2019
Restaurant Manager
Devyani International Airport-T-2
08.2015 - 05.2018
Asst. F&B Manager
Palms Hotel & Convention
04.2014 - 05.2015
Assistant Restaurant Manager
Malabar Hill Club (WIAA)
10.2010 - 12.2013
Sr. Cashier
Bombay Blue / Noodle Bar - BFPL
11.2003 - 09.2007
Diploma in Hotel Management - F&B Mgmt. Nutrition and Personal Hygiene, Communication Skill, Costing
Graduate Diploma in Business Administration - General Mgmt. Business Mgmt. Operation Mgmt. Business Ethics, Marketing Mgmt.
H.S.C - English, Commerce, Economics, Accountancy, Sec. Practice
S.S.C - English, Business Studies, Home Science, Economics, Word Processing
MS Office Course - MS office
NIIT