STEVENSON NORONHA
Mumbai
Summary
An effective communicator with good leadership, interpersonal, analytical and problem-solving skills. Willingness to walk the extra mile to attain goals and ability to think out of the box.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
IDFC FIRST BANK
Mumbai
08.2022 - Current
- Monitored transactions in CBS and facilitated uploading for Enhanced Due Diligence (EDD), ensuring regulatory compliance.
- Automation of control reports and also providing inputs to process team for modification in sop
- Developed control reports for critical transactions, such as cash transactions and NRE transfers, enhancing transparency and accountability.
- Provided monthly operation scorecards to branches, enabling performance assessment and targeted improvements.
- Resolved branch complaints promptly and effectively. Key skills: audit compliance, retail branch banking, retail liabilities, banking operations.
- Verified NRE transfers, NRO cash deposits, and cash summaries, ensuring compliance with regulatory and internal policies.
- Monitored international debit card transactions and facilitated clarifications for branches, ensuring transactional transparency.
- Shared account details for Freeze marking received from MHA and BIU, maintaining regulatory compliance and transparency.
- Tracked LEA notices and coordinated responses with branches, ensuring timely and accurate replies to regulatory authorities.
Deputy Manager
RBL Bank Ltd
Mumbai
11.2019 - 07.2022
- Develop and execute integrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals
- Sound knowledge of Advance & Direct Import, Inward remittance, Bank guarantee, LRS Transactions, Travel Card
- Initiation & Authorization of all trade transaction requests of branch
- Co-ordinate with customer, Trade processing center and all other related stake holders for delivering smooth trade transaction processing experience to customer
- Create a strong sales and service culture, fostering environment in which all branch employees work together to achieve all business goals
- Keeping constant connect with customer after transaction processing for the purpose of regularization of regulatory pendency like BOE submission, Outward reference number closure, Export bill lodgment and realization from IEDPMS
- Authorization of all financial & non-financial branch transactions and all customer service requests
- Audit and compliance.
Senior Officer
Model Co-op Bank Ltd
Mumbai
01.2015 - 11.2019
- Authorization of transaction and processing if NEFT/RTGS transaction
- Provide highly personalized service that built and strengthened customer relationships
- Responded to a broad range of customer inquiries and swiftly resolved problems
- Responsible for operations as well as sales aspect of the gold loans at branch level
- Nature of duties involve pre-disbursement checks like checking the KYC of the customers according to NBFC norms, doing credit checks in TAB application such as TVR Report, CPV Report if required etc
- Generating CIBIL report of HNI customers
- Oversee gold valuation process, doing sampling gold check as per process and policy, packing and storage Gold Packets as per norms
- Post disbursement duties involve uploading files in system for final approval purpose
- Also responsible for Closure and Renewal, Auction of Gold and intimating customers through calling at branch level
- Co-ordinate with back end team to get customers queries resolved
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
Education
PGDM in Finance - Accounting and Finance
Welingkar's Institute of Management & Research
Mumbai 06-2023
Bachelor of Commerce (B.com) -
Mumbai University
01.2013
Skills
- AML and KYC
- Transaction monitoring
- Enhanced due diligence
- Account opening process
- Process Automations
- Quick decision-making abilities
- Process and procedure development
- Retail Operations
- Operations Management
- Staff Training and Development
- Customer Relations
- Compliance understanding
Certification
- MSCIT
- TALLY ERP 9
- National Institute of Securities Markets Certification (NISM)
Toolsandsoftware
- MS Office
- MS Excel
Profiles
An effective communicator with good leadership, interpersonal, analytical and problem-solving skills. Willingness to walk the extra mile to attain goals and ability to think out of the box.
Personal Information
Date of Birth: 18/01/1992
Awards
- Received certificate of appreciation from RBL Bank ltd for achieving Life Insurance target in cluster.
- Received certificate of appreciation for processing maximum number of LRS transactions for the cluster in LRS Premier League contest.
Hobbies and Interests
- Cricket
- Painting
- Travelling
Languages
English
Advanced
C1
Hindi
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing Cricket
Travelling
Timeline
Deputy Manager
IDFC FIRST BANK
08.2022 - Current
Deputy Manager
RBL Bank Ltd
11.2019 - 07.2022
Senior Officer
Model Co-op Bank Ltd
01.2015 - 11.2019
PGDM in Finance - Accounting and Finance
Welingkar's Institute of Management & Research
Bachelor of Commerce (B.com) -
Mumbai University
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