Stutee Sahoo
Bangalore
Summary
With over +10 years of experience in the banking industry, I have a proven track record in leading teams towards achieving significant customer and business growth. My background includes substantial achievements across sales performance,
operational enhancements, and community relations, which align with the strategic goals of leading a bank branch successfully.
Overview
11
11
years of professional experience
Work History
Assistant Branch Head- Operation Manager
Bandhan Bank
02.2022 - Current
- Oversaw daily branch banking operations, ensuring customer service excellence.
- Cultivated strong relationships with customers, resolving issues promptly
- Managed daily branch operations, achieving good accuracy rate in transaction processing and reporting.
- Strengthened branch compliance, with audits receiving commendations for adherence to policies.
- Evaluated current processes and designed ways to improve productivity and assisted in rolling out activities for business productivity.
- Ensuring regulatory compliance (RBI, security), boosting customer satisfaction, optimizing processes (efficiency, cost control)
Deputy Manager
YES BANK
02.2022 - Current
- Working as Branch Banking as Personal Banker - Cash, Non Cash & Authorizer.
- Role and responsibility of branch banking
- Managing the Branch operational activities, viz.
- Service & Quality
- Transactions
- Inward and Outward Remittances
- Account Opening and Maintenance
- Audit & Compliance
- Process account opening, account maintenance & account closure-related formalities as per the YBL process
- Handles customers' inquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction.
- Ensure adherence to process & documentation standards (e.g., forms/checklists, welcome calling, approvals, etc.)
- Maintain strict vigilance on the quality of forms and documentation provided
- Ensure that adequate records & data pertaining to customer queries
- Maintain the highest levels of discipline (punctuality, attendance, grooming standards, etc.) in the office
- Ensure timely escalation of issues that are impacting business and possible solutions to address the concerns to the BSDL.
- Manage Local Vendors /agency relationships to ensure smooth execution of the transaction
- Complete Branch upkeep & maintenance and control over the cost
Deputy Manager
RBL BANK
08.2021 - 11.2021
- Working for Branch Banking as Service Delivery Ambassador - Cash, Non Cash & Authorizer.
- Role and responsibility of branch banking
- Same as Kotak Mahindra Bank.
Assistant Manager
KOTAK MAHINDRA BANK
10.2017 - 08.2021
- Working for branch banking as a Service Officer.
- Role and responsibility of branch banking
- Managing the Branch operational activities, viz.
- Clearing
- Cash
- Retail Banking Operations
- Priority Banking
- May I Help You Desk
- Outward Remittances
- SIEBEL updation
- Implementing objectives, policies and procedures manual and user manuals for operation unit
- Setting Daily/Weekly/Monthly targets for SO and to review
- Preparation of Reports quantifying Open and closed requests/complaints.
- Ensuring the change-over to new systems and processes is smooth and error-free
- Executing transactions within pre-set standardized turnaround times for all Branch operations activities and service level agreements with business units
- Preparing regular reports/ MIS and analysis for senior management for effective monitoring and control
- Managing overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Monitoring transactions to make sure that they adhere to the regulatory guidelines, international banking practices and prudential norms
- Ensuring internal compliance guidelines to ensure a clean audit report for the process.
- Auditing & evaluating control systems with a view to highlight the shortcomings ensuring the team to implement / execute the suggested recommendation
Associate Service Officer
Indusind Bank
07.2016 - 09.2017
- Processing new applications of account opening, KYC updation
- May I Help You Desk
- Ensuring compliance of KYC, identification of customer and communication of product eligibility
- Handling Cash
- Sales target for Daily/Weekly/Monthly
Sales officer- Personal Banker
HDFC BANK
04.2015 - 06.2016
- Report Daily for CASA / DEMAT Account /Credit Card / Insurance to Manager.
- Daily Follow up with prospective clients and visit plans if needed.
- Organizing Sales Campaigns.
- Also generate in house Bank enquiries with walking customers.
- Tie up with a corporate for Salary account.
Education
Bachelor of Engineering Technology -
Gandhi Engineering College
Bhubaneswar, Odisha05-2014
Skills
- Branch operations management
- Customer relationship management
- Audit preparation
- Process improvement
- Retail banking operations
- Team leadership
- Conflict resolution
- Financial advising
- Operational reports
Accomplishments
- Top Performer Award - Recognized as Top Performer at Bandhan Bank for surpassing growth and customer service and getting qualified in TPP products consecutive 3 months.
- Community Relationship Excellence - Established key partnerships with local businesses, increasing branch referral activity.
- Operational Excellence Recognition - Streamlined branch operations, resulting in a 91.5% Audit Rating and improved operational efficiency.
Disclaimer
I hereby declare that the above-furnished information is true to the best of my Knowledge and Belief.
Timeline
Assistant Branch Head- Operation Manager
Bandhan Bank
02.2022 - Current
Deputy Manager
YES BANK
02.2022 - Current
Deputy Manager
RBL BANK
08.2021 - 11.2021
Assistant Manager
KOTAK MAHINDRA BANK
10.2017 - 08.2021
Associate Service Officer
Indusind Bank
07.2016 - 09.2017
Sales officer- Personal Banker
HDFC BANK
04.2015 - 06.2016
Bachelor of Engineering Technology -
Gandhi Engineering College