Subash Naidu

• Lead the Systems Engineering organization and AI & Automation Centre of Excellence, responsible for cloud infrastructure, enterprise identity, platform engineering, and enterprise AI, supporting 1,600+ users, 200+ applications, and 416 enterprise customers.
• Administer and maintain enterprise IT systems, ensuring high availability, security, and operational reliability. Manage Microsoft 365 services, including SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, and user collaboration. Administer Microsoft Entra ID (Azure AD), including user provisioning, RBAC, group management, Conditional Access, and Multi-Factor Authentication. Manage Microsoft Intune for Windows.
• Provide technical leadership and mentoring across cloud infrastructure, enterprise identity, Linux platforms, Microsoft 365, networking, and AI platform engineering for a globally distributed team.
• Provide administration and support for Windows endpoints, VPN connectivity, remote users, and endpoint lifecycle management. Perform incident management, root cause analysis, troubleshooting, and timely resolution of infrastructure, network, operating system, and application issues. Develop PowerShell scripts to automate administrative tasks, reporting, and operational workflows.
• Managed hardware lifecycle for laptops, workstations, peripherals, and conferencing devices while collaborating with engineering, operations, and business teams to implement infrastructure improvements and technology solutions.
• Administered Windows endpoints, ensured VPN connectivity for remote users, and managed endpoint lifecycle. Conducted incident management, root cause analysis, and troubleshooting to resolve infrastructure, network, operating system, and application issues. Developed PowerShell scripts to automate administrative tasks and streamline reporting.

Managed user onboarding and offboarding processes, including account provisioning via Entra ID, MFA enrollment, device setup, access assignment, and asset recovery.

Owned IT asset lifecycle management, overseeing inventory, procurement, deployment, and decommissioning; coordinated with vendors to raise and track service cases.

• Diagnosed hardware and software problems, enhancing user satisfaction and productivity.
• Troubleshot hardware, software, operating system, and application-related issues for Windows and Microsoft 365 environments. Managed user accounts, password resets, group memberships, and access permissions using Active Directory and Microsoft Entra ID (Azure AD). Assisted in provisioning and deprovisioning Azure and AWS resources based on organizational requirements.
• Manage end-to-end user onboarding and offboarding with HR — account provisioning via Entra ID, MFA enrollment, device setup, access assignment, and asset recovery.
• Managed ticketing system to prioritize and track service requests efficiently.
• Own the full IT asset lifecycle: inventory management, device procurement, deployment, and decommission; raise and track Dell service cases directly with vendors.
• Collaborated with IT teams to implement system upgrades and maintenance schedules.
• Resolved technical issues for end users, delivering prompt support and enhancing user satisfaction.
• (VMs), AWS EC2 instances, and cloud services, escalating issues when necessary. Supported Remote Desktop (RDP) and SSH connectivity to Azure.
• Managed ticketing system to prioritize and track service requests efficiently. to prioritize and track service requests efficiently.
• Groups (NSGs), Azure Firewall rules, AWS Security Groups, and inbound/outbound access policies.

• Resolved complex technical issues for users, ensuring timely support and high customer satisfaction.
• Performed root cause analysis (RCA) for recurring issues, and implemented permanent corrective actions to improve service stability.
• Performed log analysis and troubleshooting using application logs, Windows Event Viewer, Azure logs, and diagnostic tools.
• Supported enterprise collaboration platforms included Microsoft 365, Outlook, Exchange Online, and Teams.
• Collaborated with cross-functional teams to enhance service delivery and optimize troubleshooting processes.
• Developed and maintained comprehensive documentation for issue resolution and knowledge sharing among team members.
• Trained junior support staff on best practices, tools, and systems for effective issue management.

• Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
• Collaborated with cross-functional teams to streamline IT service delivery processes, boosting customer satisfaction.
• Collaborated with cross-functional teams to enhance IT service delivery processes and improve customer satisfaction.
• Analyzed recurring issues to identify trends and recommended proactive measures, reducing future incidents.
• Maintained accurate documentation of incidents, resolutions, and knowledge base articles to improve support efficiency.
• Maintained comprehensive documentation of incidents and resolutions, enhancing accessibility of knowledge base articles for team efficiency.
• Analyzed recurring issues to identify trends, recommending proactive measures to prevent future incidents.
• Assisted in IT asset management by tracking hardware inventory, software licenses, and asset lifecycle.

• Analyzed data trends to identify process improvements and support strategic initiatives.
• Streamlined process workflows to enhance operational efficiency and reduce turnaround times.
• Collaborated with cross-functional teams to implement best practices in project management.
• Developed training materials and conducted workshops for team members on new systems.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.

• Troubleshot hardware and software issues, enhancing system performance and user experience.
• Troubleshot hardware and software issues to ensure optimal system performance.
• Implemented system updates and patches, improving security and functionality across devices.
• Coordinated with cross-functional teams to efficiently resolve complex technical issues, reducing downtime.
• Provided network and system support for various devices, including servers, desktops, and laptops. Configured and supported printers to ensure proper functionality across the office. Configuration and troubleshooting for the mailing client, Outlook Mails. Installation, configuration, and management of antivirus software, such as SCCM.
• Configured hardware, devices, and software to set up workstations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.