Subashkarthi Eswaran

To contribute organization effectiveness through efficiently utilizing Software Packaging and Technical support platform with all the advanced features and emerging into new technologies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Installing and Configuring Windows 10 70-698
• ITIL2011FoundationCertificateinITServiceManagementCertification

Tools Handled: AdminStuido-Installshield, MSI, SCCM, App-v, Service Now, PSADT and Intune

Scripts: Wisescript,VB-Script and Powershell.

Repackaging using the above Tools and Scripts for Creating MSI, MST and App-V packages, Basic SCCM Profile and collection creation for the deployments, Beginner in Creating and Deploying packages using Powershell App Deployment Toolkit and Have Basic Knowledge on Intune Packaging.

Technical Support\EUC Engineer - Customer support over Phone, Chat and Email, Remote desktop Support, Hardware delivery, OS Installation, Telephony and Iphone, Ipad issues, Software Installations.

As a Packaging Engineer

• Validating the source file which is provided by the vendor.
• Installing in VM Machine and finding the behavior of the given sources
• Creating Transforms for vendor supplied MSIs’ which meet the client requirements and standards as well
• Customization of vendor MSI with MST according to business needs
• Responsible for creating and delivering quality and error free packages
• To take ownership of the application to complete within SLA.
• Preparing documentation for packaging process for better understanding of the functionality and complexity of the package
• Create package in SCCM and advertise it to test the deployment internally before sending to testing team.
• Performing the IQA (Internal Quality Assurance) before sending it to RMTC (Release Management Testing Centre)
• Used third parity tools Process Monitor, InstallRite as part of troubleshoot.
• Interacting with Team on issues with packages.
• Creating Custom Actions in .MSI packages.
• Has client discussion daily on priority applications
• Release the error free package to the end users.

As a Application Packaging Tower SPOC

• Preparing documentation and training materials coordinated technology related training.
• Discuss with the team regularly to support.
• Infrastructure activities and assist with problem resolution
• Conduct regular meetings with customer and internal teams to understand their issues and concerns
• Providing proactive solutions and process improvements to showcase for upcoming tasks
• Preparing monthly and weekly status report
• Preparing the necessary documents during the client visit and giving the description about the service improvement plans and other Packaging improvement ideas, Handling the Sub-Tower (Software) in the End User Computing team
• Creating a Change request for Mass Rollouts following with CAB Meetings

As a Technical Support\EUC Engineer

• Supporting Enterprise customers on Phone\Chat\Email and Remotely
• Identifying bugs that occurs frequently and help to create KB articles to solve\workaround that issues
• Effectively communicating with Customers and Stakeholders
• Dealing with the desktop issues remotely like Lotus notes, Adobe, Single user VPN issues ,Oracle Virtual Box installations, etc
• Strong knowledge of deploying software applications on Windows OS and Networks
• Telephonic assignments to the end users by coordinating with the client vendor
• Working on the basic level of Ipad and Iphone issues to the end users using the Airwatch tool
• Having a vast knowledge Handling MS Office 365 Installation and it’s issues
• Installations of Standard and Non-Standard software along with the License procurement by coordinating with both Client and vendor management
• Handling touch support activities with 3rd party vendor like OS imaging, Hardware related setup and issues for the secondary sites

• Have-Hands on experience in Remote Desktop Management activities in the END USER COMPUTING
• Updating the tickets on the regular basis and creating the KB articles about the steps and Processes in the HPSM and Service Now tool related to End User Computing Team
• Received star performer award for the past two years for my excellence in troubleshooting Various issues in Packages and Remote Desktop activities.
• Have hands-on experience in Ransomware issue which was globally affected. Exposed my Strength in the crisis part which is Ransomware recovery by provided various technical solutions that could bring back the environment in a stable condition.
• Currently working in Agile platform – Aware of the Agile process and regulations.
• Attended Training on Azure Fundamentals and VM Creation techniques