Subha B

This company caters to its client needs by offering a comprehensive spectrum of marine services including Liner Agency, Freight Forwarding, Customs Clearance, Container Trading/Leasing, One Way Use of Containers, Container Fabrication and Transportation.

Key Deliverables:

• Managed complex financial instruments effectively, minimizing potential losses due to market fluctuations or other external factors.
• Increased profits by identifying and capitalizing on profitable opportunities within market.
• Developed strong relationships with clients, providing personalized service and ensuring satisfaction.

Operations:

• Responsible for Container Trading, Container Fabrication & Modification and Leasing Containers.
• Responsible for Quotations, Invoicing, Delivery Orders and Payments.
• Managing B2B Portables, Identifying New Business Opportunities in market through references, cold calling, internet surfing, social medias etc.

Sales:

• Building strong relationships with customers and handling domestic and overseas client relationships to explore new business opportunity and business expansion.
• Increased profits by identifying and capitalizing on profitable opportunities within market
• Negotiation with Suppliers, Customers, Shipping Lines & Transporters.

Customer Service:

• Responsible and Accountable for all Service Related Queries for Customer enquiries of products and services.
• Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty along with working towards solving their queries and complaints efficiently.
• Handling complaints relating to warranty, quality standards & service problems.

Administration:

• Developed key communication links for optimal use of facilities, assets and market access
• Personal Secretary for Managing Director.
• Fixing Appointments, Meeting clients with Reporting person

This company caters to its client needs by offering a comprehensive spectrum of marine services including Liner Agency, Freight Forwarding, Customs Clearance, Container Trading/Leasing, One Way Use of Containers, Container Fabrication and Transportation.

Key Deliverables:

• Managed complex financial instruments effectively, minimizing potential losses due to market fluctuations or other external factors.
• Increased profits by identifying and capitalizing on profitable opportunities within market.
• Developed strong relationships with clients, providing personalized service and ensuring satisfaction.

Operations:

• Responsible for Container Trading, Container Fabrication & Modification and Leasing Containers.
• Responsible for Quotations, Invoicing, Delivery Orders and Payments.
• Managing B2B Portables, Identifying New Business Opportunities in market through references, cold calling, internet surfing, social medias etc.

Sales:

• Building strong relationships with customers and handling domestic and overseas client relationships to explore new business opportunity and business expansion.
• Increased profits by identifying and capitalizing on profitable opportunities within market
• Negotiation with Suppliers, Customers, Shipping Lines & Transporters.

Customer Service:

• Responsible and Accountable for all Service Related Queries for Customer enquiries of products and services.
• Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty along with working towards solving their queries and complaints efficiently.
• Handling complaints relating to warranty, quality standards & service problems.

Administration:

• Developed key communication links for optimal use of facilities, assets and market access
• Personal Secretary for Managing Director.
• Fixing Appointments, Meeting clients with Reporting person

• To achieve Sales target of the store.
• Collaborated with cross-functional teams to improve overall customer experience within the company
• Recommending to higher management for new tariff & service to align product as per market trend
• Escalations point to all walk-in customers
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Solicit cross-selling and up-selling of Products
• Achieved company set per client revenue & renewal target %, retained them from download & gave them the best service
• Managed SME & explained the online B2B visibility and benefits
• Tracked competitor activities
• Enabled systematic co-ordination with other departments such as Business Development, Client Support and Office Administration
• Forecasted annual and quarterly revenue streams
• Worked on continuous quality improvisation like product addition & other technical details in client website as per the SEO promotion norms.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided

• Supervising and monitoring the operations of the Front Office to continuously anticipate and meet guest's needs and requests, ensuring complete guest satisfaction by providing continuous coaching
• Handling of guest complaints and followed up with service recovery
• Establishing and developing personal guest contact by promoting feedback and proactive in anticipating guest needs and requirements
• Handling Reservations - Controlling the preparation of room occupancy forecast on a daily, weekly, and monthly basis
• Coordinating with Other Functional areas for Smooth Operation.
• Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.