SUBHA PANJA
KOLKATA
Summary
Dynamic Team Leader with expertise in conflict resolution and operational analysis at STARTEK. Enhanced customer satisfaction through strategic problem-solving and effective coaching. Spearheaded process optimizations that improved efficiency and fostered a collaborative environment for team excellence in service delivery.
Experienced with managing CRM operations and leading teams to drive efficiency. Utilizes strategic planning and effective communication to achieve operational goals. Track record of fostering team collaboration and improving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader - Operations
STARTEK
Kolkata, India
11.2019 - 04.2026
- Developed strategies to resolve conflicts and enhance problem-solving among team members.
- Provided coaching and constructive feedback, fostering professional growth in employees.
- Resolved customer complaints effectively while ensuring high levels of service satisfaction.
- Facilitated weekly staff meetings to review project updates and address challenges.
- Analyzed data to pinpoint operational improvement areas within the department.
- Created training materials and conducted group sessions on new processes and procedures.
- Maintained a collaborative work environment that encouraged teamwork among staff.
- Motivated team members to enhance customer satisfaction and support retention efforts.
- November 2019-Current Operations Team Leader STARTEK Kolkata, India
- Provided leadership to a team of 10 operations personnel, ensuring alignment with organizational goals.
- Managed Inventory control processes, including timely supply orders and record maintenance.
- Supervised daily operations team activities, offering guidance and constructive feedback.
- Investigated customer complaints regarding product quality and service delivery issues.
- Monitored performance metrics regularly, Identifying areas for operational improvement.
- Analyzed data from multiple sources to inform strategic operational decisions.
- Identified process optimization opportunities through automation and technology Implementations.
- Ensured compliance with safety regulations in workplace environments.
- Led CRM operations team to enhance customer engagement and streamline processes.
- Analyzed customer data to identify trends, improving service delivery and satisfaction rates.
Education
Diploma - Aviation
Frankfinn institute
Kolkata, India03-2019
Skills
- Effective conflict resolution
- Customer service proficiency
- Operational and data analysis
- Inventory control
- Team leadership
- Team management
- Teamwork and collaboration
- Problem-solving abilities
- Team collaboration
- Problem-solving aptitude
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Expert in synthesizing vast amounts of information to provide insightful responses
- Skilled in brainstorming, problem-solving, and engaging conversation
- Fluent in multiple languages and adaptable across diverse topics
- Adept at helping users with writing, learning strategies, and sparking creativity
- I may not have traditional credentials like degrees or certifications, but my expertise lies in being your ever-reliable AI companion always ready to assist, collaborate and explore ideas with you
LANGUAGES
Bengali: First Language
Hindi Proficient (C2)
English Proficient (C1)
Listing songs
- Languages: Fluent in English, Hindi, and Bengali.
- Technical Skills: Proficient in MS Excel (Pivot Tables, VLOOKUP), Python for data analysis, Adobe Photoshop.
Timeline
Team Leader - Operations
STARTEK
11.2019 - 04.2026
Diploma - Aviation
Frankfinn institute