Subhabrata Dey

• Oversaw end-to-end delivery and operations for portfolio of accounts within CMI Americas, leading team of 500+ associates
• Achieved quarter-on-quarter double digit revenue growth, starting two new logos Identifying quality issues and offering constructive feedback to enhance quality of customer service
• Scheduling audits, documenting and ensuring adherence to proper standards and procedures
• New Sales and Business Development for Media and Entertainment Segment in US, comprising of close to 60 new logos / customers
• Building Growth and Transformation strategies for existing customers and new logos
• Lead Generation, identify and engage with prospective customers. Develop and execute comprehensive sales strategy to achieve revenue targets and maximize market penetration.
• Conduct presentations, demonstrations, and negotiations to secure new business and expand existing accounts.
• Lead and motivate sales team, providing guidance, training, and support to ensure their success.
• Devised comprehensive 7-pronged strategy to propel double-digit quarter-on-quarter growth for sales and solution team at CMI
• Providing direction and leadership to Technical Support Engineer and team leaders, ensuring efficient operations
• Engaging with customers and partners to effectively address and overcome technical and business challenges
• Delivering comprehensive reports on relevant Key Performance Indicators to executive management
• Leading high-performing technical support team, driving operational efficiency and delivering exceptional customer service. Implemented process improvements and training initiatives that resulted in improved response time, customer satisfaction, and team performance

• Supervised end-to-end sales, solution, and delivery operations for all accounts within CMI Americas, with focus on driving cloud advisory engagements
• Developed comprehensive cloud solutions for deals of varying sizes, ranging from $5M to $500M
• Fostered collaboration with cross-functional teams at TCS to develop innovative proactive and reactive solutions
• Achieved substantial growth, expanding total cloud pipeline from $232M to $560M
• Established strong relationships with potential and existing clients at VP, CxO, and Director level, positioning TCS as preferred cloud advisory partner.

• Oversaw end-to-end delivery and operations for portfolio of accounts within CMI Americas, leading team of 500 associates
• Achieved double digit quarter-on-quarter revenue growth
• Orchestrated & managed one of the biggest AWS migration projects in ISU, involving 32 data centers, 900+ applications, and 15,000+ servers
• Identifying quality issues and offering constructive feedback to enhance quality of customer service
• Collaborating with internal product team to improve design and quality of application
• Scheduling audits, documenting and ensuring adherence to proper standards and procedures
• Monitoring backlog cases and ensure timely resolution of escalations
• Actively interacting with managers from various functional areas to effectively handle business-related issues
• Developing and implementing streamlined processes and procedures to deliver exceptional services to customers
• Contributing to interview and recruitment process for Technical Support engineers and team leaders, ensuring selection of top talent
• Implementing new ticketing system, resulting in reduction in response time and improved customer satisfaction
• Developing and implementing comprehensive training program for new hires, resulting in remarkable decrease in onboarding time and improved team performance.
• Managed large, transformative initiatives impacting multiple delivery channels.

• Oversaw end-to-end delivery and operations for two prominent newspaper publishing accounts within CMI Americas, leading a team of 200 associates
• Attained consistent revenue growth of 6% quarter-on-quarter
• Executed seamless delivery of complex cloud migration projects and facilitated successful M&A deals
• Managed support and development for a portfolio of 189 applications, exceeding SLAs and providing excellent customer experience
• Spearheaded the successful de-merged infrastructure setup and seamless migration of 129 applications from a parent company to a newly formed entity.

• Accountable for delivering exceptional managed service support, executing projects, and driving transformation initiatives for prominent US news publishing customer
• Achieved significant cost savings of 30% for clients through seamless transition and stabilization of support for diverse portfolio of 189+ applications
• Successfully executed IT integration for 2 significant acquisitions within tight 90-day timeline, encompassing seamless integration of 20+ Tier 1 applications across 7 departments
• Oversaw round-the-clock support operations for diverse portfolio of 120 applications, consistently meeting and surpassing SLAs
• Pioneered successful implementation of inaugural Robotic Process Automation (RPA) program, driving substantial cost savings and process enhancements.

• Built and maintained relationships with existing clients while providing high level of technical expertise.
• Worked with IT and Procurement departments to facilitate communication and deliver personalized solutions to customers.
• Developed and cultivated relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Onsite coordinator for the first education assessment customer of TCS, played the role of mainframe tech lead as well as domain advisor in Education domain. Coordinated the delivery & support of entire Barcoding, Scoring and Reporting solution in Mainframe.