Subhajit Das

• Provided end-to-end support to customers by resolving account-related issues, payment concerns, and transaction discrepancies.
• Investigated and resolved chargebacks by analyzing transaction history, customer claims, and system logs.
• Assisted customers in identifying unauthorized activity and determining whether accounts had been compromised or taken over.
• Maintained detailed documentation of all customer interactions and investigation findings to support compliance and audit requirements.
• Delivered empathetic and solution-oriented service, ensuring customer satisfaction while adhering to company policies and regulatory standards.
• Educated customers on account security best practices, and guided them through recovery procedures following potential breaches.
• Led and mentored two Learning Cub batches, providing guidance, support, and regular check-ins to foster professional growth and skill development.

Contractual Pay Role:

• Delivered operational support to US and UK delivery executives by addressing payment-related queries, coordinating schedules, and managing shifts.
• Oversaw delivery partners' working hours to guarantee compliance with scheduling standards and improved workforce productivity.
• Functioned as essential contact for addressing payment discrepancies while guaranteeing prompt, precise compensation for delivery personnel.
• Partnered cross-functionally to ensure seamless delivery operations and resolve escalations promptly and professionally.
• Worked in concession abuse prevention by identifying suspicious patterns, investigating misuse, and enforcing policy compliance.

• Resolving the queries of the customers via call and chat.
• Oversaw survey operations and field teams.
• Assisted customers through the KYC process by providing clear guidance and support to complete document submission successfully.
• Conducted thorough KYC (Know Your Customer) verification for members applying for insurance, ensuring compliance with regulatory requirements.
• Reviewed and validated identification documents and personal information to authenticate customer identity, and prevent fraudulent applications.
• Maintained accurate records of verified customer data while adhering to data privacy and confidentiality protocols.

Reason of leaving: Process ramp down.

Contractual Pay Role:

• Assisted customers with product-related questions, feedback, and complaints.
• Performed well in quality assurance evaluations by continuously acting on performance feedback to drive personal improvement.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints, and guarantee customer satisfaction.
• Served as a point of escalation for complex customer issues, capturing timely resolutions to drive client retention.