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Associate Principal Engineer

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As a service enginner at Awev Solutions Pvt Ltd, I provided technical support to dealer & customer which required a high level of communication and interpersonal skills. I also visit at dealership for testing lithium-ion batteries. I often interacted with customer to resolve their issues, ensuring that they recieved promt and professional assistance. I also maintaining detailed records of customer interaction and service report.

Seeking Customer experience manager position in an organization which aims at delivering a flawless customer experience with continuous improvisation of its metrics and processes towards Customer Satisfaction. I am an individual Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and deliver a sintilating CX

Excelled in elevating customer satisfaction and streamlining operations, leveraging Excel for data-driven decision-making. Skilled in fostering teamwork and collaboration, significantly enhancing team productivity and service quality. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Motivated individual with business acumen and willingness to take on challenging roles. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Rich Experience of 13 years in Sales & Marketing vertical
Strong analytic skills, Communication skills, Negotiation skills
Capable to perform under pressure and take up new challenges in new
territories
Have organized Regional level marketing activities for the sales & sales
support functions across Tamilnadu, Karnataka & Maharashtra.
Regional Coordinator (Karnataka) for all Marketing related activities for
Pre-Owned Car Business.

Sona Adhikary

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Customer Service Associate

Billing Executive

B2B Associate

Consumer Finance Associate

Education

Bachelor of Computer Applications - Distance

Higher Secondary -

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Bachelor of Computer Applications - Distance

Customer Service Associate

Billing Executive

B2B Associate

Consumer Finance Associate

Higher Secondary -

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