Subhajit Roy
Saltlake city
Summary
Dynamic Retail Operation Executive with a proven track record at Dollar Industries Ltd, excelling in grievance handling and team building. Expert in visual merchandising and inventory management, consistently enhancing customer satisfaction and driving sales growth. Committed to excellence, I thrive in fast-paced environments, fostering strong relationships and achieving operational efficiency.
Overview
14
14
years of professional experience
Work History
Retail Operation Executive
Dollar Industries Ltd
Kolkata
05.2023 - Current
- Managed daily operations of 14 EBO's stores.
- Conducted training sessions for store managers and staff on SOP compliance.
- Managed customer complaints effectively.
- Developed strong alliances with franchisee partners.
- Enhanced retail displays to boost sales.
- Crafted in-store visual displays and marketing strategies.
- Oversaw return procedures for merchandise.
- Onboarded new talent for store teams to boost operational effectiveness.
Assistant Store Manager
Bazzar Style retail LTD.
Habra
04.2022 - 04.2023
- Achieved and exceeded store targets consistently.
- Managed overall store operations.
- Directed in-store merchandise displays.
- Coordinated selection and onboarding of staff.
- Trained staff on various professional skills.
- Developed protocols that minimized product shrinkage.
- Oversaw KPIs to optimize business performance.
- Fostered strong customer relationships.
- Organized weekly meetings with department heads to review progress on key objectives.
DEPARTMENT MANAGER
Reliance Trends Ltd
04.2021 - 04.2022
- Managed storewide merchandising standards to achieve operational efficiency.
- Coordinated efforts with sales team to achieve goals.
- Implemented safety regulations to ensure employee protection.
- Delegated tasks and oversaw staff performance.
- Provided training to new hires about departmental guidelines.
- Resolved customer complaints and issues promptly and professionally.
- Managed daily operations, ensuring efficient workflow and productivity.
STORE MANAGER
Jockey Exclusive Store
Asansol
03.2020 - 03.2021
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Created weekly work schedules for store personnel.
- Executed promotional activities to boost product recognition.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Designed eye-catching displays to boost product interest.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
RG'S Fashion Pvt LTD.
07.2019 - 02.2020
- Company Overview: Citi style is one of the fastest growing value brand in Eastern India
- Citi style is one of the fastest growing value brand in Eastern India
Customer Relationship Executive
Fabindia Overseas Pvt LTD
11.2016 - 07.2019
- Company Overview: Fabindia is widely known as one of the pioneer brand in hand crafted product in India
- Fabindia is widely known as one of the pioneer brand in hand crafted product in India
FASHION ASSISTANT AND MEMBER OF CUSTOMER SERVICE DESK
SHOPPERS STOP LTD.
09.2013 - 11.2016
- Company Overview: Shopper-stop LTD Is a leading Retail organization and widely recognized as the pioneer in large format multi brand retail organization in India
- Strong commercial awareness
- Possessing comprehensive brand and retail industry knowledge
- Tactfully resolving customer disputes
- Encouraging customers to sign up for store loyalty program
- Also has special knowledge in Organic Foods and Personal Care items
- Computer literate and knowledge of specialist retailing software
- Extensive knowledge of shop security measures
- Able to maintain high visual retail standards
- Can accurately cash up a day's sales
- Shopper-stop LTD Is a leading Retail organization and widely recognized as the pioneer in large format multi brand retail organization in India
Summer Intern Ship Project
Pantaloons retail India LTD.
Durgapur
05.2011 - 07.2011
Education
Master of business administration -
Pailan College of Management And Technology
Kolkata06-2012
Bachelor of Business Administration -
Burdwan University
Durgapur07-2010
(10+2)H.S -
Higher Secondary Board of West Bengal
Durgapur01.2007
10th -
Madhyamik Secondary Board of West Bengal
Durgapur01.2005
Skills
- Grievance handling
- Negotiating skills
- Administration skills
- Cashiering
- Inventory Management
- Cash Management
- Relationship Development
- Commercial awareness
- Brand knowledge
- Resolving customer disputes
- Store loyalty program
- Knowledge of Organic Foods
- Knowledge in personal care items
- Computer literate
- Specialist retailing software
- Inventory Protection Measures
- High visual retail standards
- Cash handling
- Commitment to Excellence
- KPI management
- Staff training
- Retail operations
- Visual merchandising
- Team building
- Deadline management
Training
Pantaloons retail India LTD., Summer internship project
Disclaimer
This is to certify that all the information given above is true to the best of my knowledge.
Personality Traits
- Dynamic
- Self-motivated
- Optimistic
- Extrovert
- Enthusiastic
- Hard working
- Quick Learning
- Adaptability in new environment
Personal Information
- Father's Name: Late Monranjan Roy
- Date of Birth: 09/15/88
- Marital Status: Married
- Religion: Hindu
Affiliations
- I love to watch sci-fi movies
- I love traveling
- I love cooking
Accomplishments
- Completed successfully fire and safety training at Fabindia
- Completed successfully the retail selling skill certification form for Skill India at Shoppers Stop Ltd
Languages
Bengali
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Retail Operation Executive
Dollar Industries Ltd
05.2023 - Current
Assistant Store Manager
Bazzar Style retail LTD.
04.2022 - 04.2023
DEPARTMENT MANAGER
Reliance Trends Ltd
04.2021 - 04.2022
STORE MANAGER
Jockey Exclusive Store
03.2020 - 03.2021
Assistant Store Manager
RG'S Fashion Pvt LTD.
07.2019 - 02.2020
Customer Relationship Executive
Fabindia Overseas Pvt LTD
11.2016 - 07.2019
FASHION ASSISTANT AND MEMBER OF CUSTOMER SERVICE DESK
SHOPPERS STOP LTD.
09.2013 - 11.2016
Summer Intern Ship Project
Pantaloons retail India LTD.
05.2011 - 07.2011
Master of business administration -
Pailan College of Management And Technology
Bachelor of Business Administration -
Burdwan University
(10+2)H.S -
Higher Secondary Board of West Bengal
10th -
Madhyamik Secondary Board of West Bengal
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