Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Subham Bag

Subham Bag

Asansol

Summary

Accomplished Relationship Manager enthusiastic about streamlining Banking processes. Knowledgeable about non-payments, short pays, errors and reporting requirements. Seeking a position to utilize my skills and abilities in the organization that offers professional growth while being innovative, flexible and resourceful.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Relationship Manager (DM-1)

ICICI BANK LTD
04.2022 - 10.2023
  • DSMG Team (All product)
  • Handle Write-off cases
  • Doing cross sales
  • Handle Delinquent Customer
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to discuss late payments and options for remitting amounts due.

Research Analyst

GLOBSYN IT SERVICES PVT LTD
03.2020 - 06.2021
  • Face Recognition in AI Workspace
  • Annotation and Levelling
  • AI Workspace

Assembly Operator (Apprenticeship Training)

Brakes India Pvt Ltd
03.2019 - 03.2020
  • Brakes Assembly section
  • Manufacturing brake for Tata Motors
  • Deal with client as their requirements.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Created reports to document and provide information regarding production progress and developments.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Maintained detailed records of production and assembly processes.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Post Graduate Diploma - Banking

Manipal Academy of Higher Education
Bengaluru, Karnataka
09.2022

B.Tech - Mechanical Engineering

Sanaka Educational Trust's Group of Institution
Durgapur
07.2020

Diploma - Mechanical Engineering

Swami Vivekananda School of Diploma
Durgapur
07.2017

Skills

  • Knowledge of MS-Office
  • Team Handling
  • Customer Interaction
  • Agency Handling

Websites

Certification

Apprenticeship Training under NATS at Brakes India Pvt. Ltd. from 19Mar2019 to 18Mar2020 in the subject field of Mechanical Engineering

NISM Certificate (02/2022 - 02/2025) Mutual Fund NISM Certificate valid date till February 2025

IRDAI Certificate (04/2022 - 04/2025) IC-38 Certificate Exam of Corporate agents, INSURANCE INSTITUTE OF INDIA

Languages

Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Timeline

Relationship Manager (DM-1)

ICICI BANK LTD
04.2022 - 10.2023

Research Analyst

GLOBSYN IT SERVICES PVT LTD
03.2020 - 06.2021

Assembly Operator (Apprenticeship Training)

Brakes India Pvt Ltd
03.2019 - 03.2020

Post Graduate Diploma - Banking

Manipal Academy of Higher Education

B.Tech - Mechanical Engineering

Sanaka Educational Trust's Group of Institution

Diploma - Mechanical Engineering

Swami Vivekananda School of Diploma

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Subham Bag