Subham Sharma
Business Operations Senior Associate
Gurgaon
Summary
Dedicated analyst and Order Management Specialist working for
Google Cloud's Order management process, handling complex
commitment and CPQ deals. Seeking a position that best utilizes my
experience to contribute to business growth.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Business Operations Senior Associate
NTT Data Information Processing Services
2023.02 - Current
- Handling account operations on daily basis of several accounts.
- Working on SAP FIORI tiles and SAP Concur.
- Dealing with invoices handling clearance and approval of the performa and invoices.
- Responsible for account setup and contract initiation.
- Handling change request for multiple accounts.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
Senior Customer Service Representative
HCL Technologies
2022.11 - Current
- Handling SAP bookings on SAP S4/HANA BRIM module, UAT testing on Salesforce and SAP.
- Working with Project support lead to aid initiatives for continuous improvement, heading initiatives to create processes, documentation, and department materials to bring efficiency and/or standardization across the team.
- Sharing the updates with the team on regular basis and implementing the same on SOP's.
- Help the account teams to process billing modifications of invoices with the help of the engineering team.
- Process the contracts and opportunities which are fully executed and make sure that correct discounts compensation is being applied.
- Work on Quotes and Opportunities for offline and CPQ contracts on Salesforce.
- Processing & Validation of Customer Purchase Orders
- Revenue Generation (Invoicing)
- Coordination with Sales , Purchase, Finance Team for Fulfillment or Customer Orders.
- Audit and troubleshoot issues with the CPQ contracts which have failed to implement automatically
Process Associate (Operations)
IGT Solutions
2021.12 - 2022.10
- Helping consumers, businesses and the employees with the contract information required.
- Using CRM- Salesforce to connect with the customers, employees and other stakeholders.
- Managing orders on SAP, generating Invoice.
- Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
- Settling orders and escalating the queries of customers and partners to relevant teams like finance, accounting and sales.
- Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
- Provide training and support to New Associates.
- Multitasking between different tools to adhere the policies of the company.
Customer Service Representative
Concentrix Daksh India PVT LTD.
2020.06 - 2021.12
- Deal with European sellers of Amazon and solve their queries through the medium of email on Salesforce.
- Using CRM- Salesforce to connect with the customers, employees and other stakeholders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Education
MBA - Operations Management
NMIMS
Mumbai 2021.11 - 2023.12
Bachelor of Science - Mechanical Engineering
Uttarakhand Technical University
Roorkee 2015.06 - 2019.05
Skills
SAP
Salesforce
Order Management
Deal Strategy
User Acceptance Testing
Productivity Tools (MS Office/ Google Workspace)
Timeline
Business Operations Senior Associate
NTT Data Information Processing Services
2023.02 - Current
Senior Customer Service Representative
HCL Technologies
2022.11 - Current
Process Associate (Operations)
IGT Solutions
2021.12 - 2022.10
MBA - Operations Management
NMIMS
2021.11 - 2023.12
Customer Service Representative
Concentrix Daksh India PVT LTD.
2020.06 - 2021.12
Bachelor of Science - Mechanical Engineering
Uttarakhand Technical University
2015.06 - 2019.05