Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Subham Thakur

Kolkata

Summary

Results-driven professional with a solid background at Teleperformance, focusing on customer service excellence and relationship building. Skilled in resolving customer inquiries and improving satisfaction through clear communication. Technical expertise in HTML and CSS applied to create effective solutions. Dedicated to building trust and delivering results in every engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Teleperformance
kolkata
06.2025 - Current
  • Resolved customer inquiries via phone and email to ensure satisfaction with solutions.
  • Assisted customers in product selection to enhance overall experience.
  • Managed incoming calls and returned voicemails to maintain communication records.
  • Conducted follow-ups to confirm effective resolution of customer concerns.

Agency Partner

Aditya Birla Sun Life Insurance
kolkata
08.2023 - 11.2024
  • Identified customer needs to recommend suitable products effectively.
  • Presented product features and benefits to improve customer understanding.
  • Engaged customers through active listening to foster trust and satisfaction.

Computer Teacher

Gurukul Institute
kolkata
11.2020 - 08.2023
  • Created individualized lesson plans addressing varying learning styles and requirements.
  • Engaged with parents to discuss performance metrics and develop enhancement strategies.

Education

B.COM (H) - Accountancy Honors

University of Calcutta
Kolkata
08.2025

Higher Secondary - Commerce

Dum Dum Krishna Kumar Hindu Academy
Kolkata
03.2021

Skills

  • Customer service excellence
  • Interpersonal relations
  • Time management
  • Telecommunication skills
  • Email administration
  • Frontend development
  • HTML and CSS proficiency
  • WordPress solutions
  • Bootstrap principles
  • JavaScript expertise
  • Nodejs fundamentals
  • Programming languages
  • CSS grid layout
  • Microsoft Excel

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Japanese
Elementary (A2)
A2

Websites

Certification

  • Fullstack Developer, Central Institute of Technology™ (CIT)
    August,2024
  • The Fundamentals of Digital Marketing, Google Digital Garage
    September 2021
  • Introduction to Data Studio, Google Analytics Academy
    October 2021
  • Introduction to Cyber Security, Skillup
    December 2021
  • Data Entry Operator, Skills Trainer
    September 2021
  • Time and Productivity Management Techniques, Upgrad
    April 2024
  • Modern Public Relations, Upgrad
    April 2024

Timeline

Customer Support Associate

Teleperformance
06.2025 - Current

Agency Partner

Aditya Birla Sun Life Insurance
08.2023 - 11.2024

Computer Teacher

Gurukul Institute
11.2020 - 08.2023

B.COM (H) - Accountancy Honors

University of Calcutta

Higher Secondary - Commerce

Dum Dum Krishna Kumar Hindu Academy

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Subham Thakur