Subham Thakur
Kolkata
Summary
Results-driven professional with a solid background at Teleperformance, focusing on customer service excellence and relationship building. Skilled in resolving customer inquiries and improving satisfaction through clear communication. Technical expertise in HTML and CSS applied to create effective solutions. Dedicated to building trust and delivering results in every engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Teleperformance
kolkata
06.2025 - Current
- Resolved customer inquiries via phone and email to ensure satisfaction with solutions.
- Assisted customers in product selection to enhance overall experience.
- Managed incoming calls and returned voicemails to maintain communication records.
- Conducted follow-ups to confirm effective resolution of customer concerns.
Agency Partner
Aditya Birla Sun Life Insurance
kolkata
08.2023 - 11.2024
- Identified customer needs to recommend suitable products effectively.
- Presented product features and benefits to improve customer understanding.
- Engaged customers through active listening to foster trust and satisfaction.
Computer Teacher
Gurukul Institute
kolkata
11.2020 - 08.2023
- Created individualized lesson plans addressing varying learning styles and requirements.
- Engaged with parents to discuss performance metrics and develop enhancement strategies.
Education
B.COM (H) - Accountancy Honors
University of Calcutta
Kolkata08.2025
Higher Secondary - Commerce
Dum Dum Krishna Kumar Hindu Academy
Kolkata03.2021
Skills
- Customer service excellence
- Interpersonal relations
- Time management
- Telecommunication skills
- Email administration
- Frontend development
- HTML and CSS proficiency
- WordPress solutions
- Bootstrap principles
- JavaScript expertise
- Nodejs fundamentals
- Programming languages
- CSS grid layout
- Microsoft Excel
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Japanese
Elementary (A2)
A2
Certification
- Fullstack Developer, Central Institute of Technology™ (CIT)
August,2024 - The Fundamentals of Digital Marketing, Google Digital Garage
September 2021 - Introduction to Data Studio, Google Analytics Academy
October 2021 - Introduction to Cyber Security, Skillup
December 2021 - Data Entry Operator, Skills Trainer
September 2021 - Time and Productivity Management Techniques, Upgrad
April 2024 - Modern Public Relations, Upgrad
April 2024
Timeline
Customer Support Associate
Teleperformance
06.2025 - Current
Agency Partner
Aditya Birla Sun Life Insurance
08.2023 - 11.2024
Computer Teacher
Gurukul Institute
11.2020 - 08.2023
B.COM (H) - Accountancy Honors
University of Calcutta
Higher Secondary - Commerce
Dum Dum Krishna Kumar Hindu Academy