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Dynamic and results-driven professional with extensive experience at AIR ASIA INDIA PVT LTD, excelling in team supervision and customer satisfaction. Proven track record in training facilitation and problem resolution, enhancing service standards and achieving high NPS scores. Proficient in Microsoft Excel, ensuring operational efficiency and guest comfort during critical situations.

Dedicated and detail-oriented Customer Service Executive with proven experience in cargo operations and ground handling at Air India Airport Services Limited (AIASL), Calicut. Skilled in managing cargo logistics, ensuring regulatory compliance, and delivering exceptional customer service in high-pressure airport environments. Holds DG certification under Function 7.3b, showcasing commitment to safety and operational standards. Known for strong communication, problem-solving abilities, and a proactive approach to improving efficiency and service quality. Recognized by Air India Express with the Amazing Achiever Certificate for outstanding revenue generation and innovation in ancillary services.

Customer-focused and service-driven professional with over 10 years of experience in passenger handling, airport operations, and customer support. Skilled in managing guest queries, ensuring smooth travel experiences, and maintaining high service standards in fast-paced environments. Eager to bring my expertise to the aviation industry and contribute to a memorable onboard experience for guests from around the world.

TO SEEK A CHALLENGING AND RESPONSIBLE POSITION IN A LARGE AND PROFESSIONAL ORGANISATION WHERE I WILL HAVE THE OPPORTUNITY TO MAKE A POSITVE CONTRIBUTION TO BUSINESS GROWTH AND TO ACHIEVE A PERSONAL DEVELOPMENT AND A CAREER ADVANCEMENT.

SUBHANAND M R

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Guest Service Officer

Guest Service Assistant

Guest Service Assistant

Passenger Services Agent

Customer Service Executive

Customer Service Executive

Assistant Accountant

Education

Ground Handling Foundation Course -

Diploma - Business & Technology in Aviation

B.Com - Computer Applications

Higher Secondary & SSLC -

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Guest Service Officer

Guest Service Assistant

Guest Service Assistant

Passenger Services Agent

Customer Service Executive

Customer Service Executive

Assistant Accountant

Diploma - Business & Technology in Aviation

B.Com - Computer Applications

Ground Handling Foundation Course -

Higher Secondary & SSLC -

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