Summary
Overview
Work History
Education
Skills
LANGUAGES
EXTRACURRICULAR ACTIVITIES
Languages
CORE RESPONSIBILITIES & ACHIEVEMENTS
PERSONAL DETAILS
Timeline
Generic

SUBHANAND M R

Kochi

Summary

Aviation Professional experienced in airport ground operations and passenger services. Delivered exceptional passenger experiences while ensuring safety compliance in high-pressure environments. Adapted swiftly to new challenges, demonstrating a commitment to continuous learning and effective knowledge application.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Guest Service Officer

AirAsia Berhad
Calicut
07.2024 - Current

Guest Service Assistant

AirAsia India
Kochi
09.2021 - 06.2024

Guest Service Assistant

AirAsia India
Chennai
02.2018 - 08.2021

Passenger Services Agent

AirAsia (Menzies Bobba)
Hyderabad
08.2016 - 12.2017

Customer Service Executive

SpiceJet Airlines
Chennai
02.2012 - 12.2015

Customer Service Executive

Emirates Airlines (Livewel Aviation)
Chennai
08.2011 - 02.2012

Assistant Accountant

Vettooran Eximp
Trivandrum
03.2009 - 08.2011

Education

Ground Handling Foundation Course -

Wings Academy
Sharjah

Diploma - Business & Technology in Aviation

Frankfinn Institute
Trivandrum
07.2008 - 01.2009

B.Com - Computer Applications

Manonmaniam Sundaranar University
Nagercoil
07.2004 - 01.2007

Higher Secondary & SSLC -

Tamil Nadu State Board
Yettacode

Skills

  • Passenger handling
  • Ticketing systems
  • Boarding control
  • Flight coordination
  • Reservation systems
  • Safety compliance
  • Customer Service Excellence
  • Guest relations
  • Conflict resolution
  • Multitasking Abilities
  • Office software
  • Microsoft office
  • Office applications
  • Shift supervision

LANGUAGES

English, Tamil, Malayalam, Hindi

EXTRACURRICULAR ACTIVITIES

NSS Member School Volleyball Team Captain Swimming Competition Award Winner NSS Member School Volleyball Team Captain Swimming Competition Award Winner

Languages

English
Intermediate
B1
Tamil
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Hindi
Elementary
A2

CORE RESPONSIBILITIES & ACHIEVEMENTS

English, Tamil, Malayalam, Hindi

PERSONAL DETAILS

English, Tamil, Malayalam, Hindi

Timeline

Guest Service Officer

AirAsia Berhad
07.2024 - Current

Guest Service Assistant

AirAsia India
09.2021 - 06.2024

Guest Service Assistant

AirAsia India
02.2018 - 08.2021

Passenger Services Agent

AirAsia (Menzies Bobba)
08.2016 - 12.2017

Customer Service Executive

SpiceJet Airlines
02.2012 - 12.2015

Customer Service Executive

Emirates Airlines (Livewel Aviation)
08.2011 - 02.2012

Assistant Accountant

Vettooran Eximp
03.2009 - 08.2011

Diploma - Business & Technology in Aviation

Frankfinn Institute
07.2008 - 01.2009

B.Com - Computer Applications

Manonmaniam Sundaranar University
07.2004 - 01.2007

Ground Handling Foundation Course -

Wings Academy

Higher Secondary & SSLC -

Tamil Nadu State Board
SUBHANAND M R