Subhashri Kamaraj

• Drafted clear, concise, and user-friendly interface text, including button labels, error messages, tooltips, onboarding flows, etc, for web, mobile, and desktop platforms of the Zoho Finance Suite.
• Managed the complete help documentation including help articles, FAQs, user guides, blogs, and training materials.
• Collaborated within teams like product managers, developers, designers, support, marketing, etc, to address business challenges and execute user-centric content strategies.
• Worked on optimizing existing help articles and FAQs for the Zoho Finance suite's AI-powered chatbot.
• Ensured consistency in voice, tone, and terminology across all content by initiating regular Style Guide meetings and discussions.
• Write and publish blogs, “What’s New” posts, and forum updates to keep users informed about product enhancements, feature releases, and tips and tricks.

Key Achievements

• Independently led user education initiatives for the launch of Zoho Practice, a practice management software, by developing comprehensive help documentation, crafting UX content for the entire product, and managing community forums to ensure seamless user onboarding and engagement.