Summary
Overview
Work History
Education
Skills
Timeline
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Subhasish Barua

Bangalore

Summary

I am an enthusiastic and dedicated professional with over 5 years of experience in customer service. My background includes managing customer inquiries, resolving complaints, and providing exceptional support across various communication channels such as phone, email, and chat. I have a proven track record of maintaining high customer satisfaction ratings and have consistently met and exceeded performance targets. I am also highly passionate about the ever-evolving digital landscape, understanding, the complexities of crypto, metaverse, AI, gaming, and blockchain ecosystem.

Overview

10
10
years of professional experience

Work History

Jacs Inn
Guwahati
09.2023 - Current
  • Making of bookings, managing of finances, ordering of supplies etc
  • Upkeeping of the interior and exterior of the guesthouse along with managing of domestic workers and gardeners
  • Developing and compiling of menus, estimating food quantities and costs, purchasing of food supplies, preparation of food and supervision of kitchen helpers

Crypto Economy
Andorra la Vella
11.2021 - 09.2023
  • Crafted numerous articles that breakdown complex concepts in crypto, metaverse, AI, gaming, and blockchain
  • Provided in-depth market analysis and commentary on the latest trends and developments in the crypto and blockchain space
  • Delved into virtual worlds, digital economies, and the social dynamics of these immersive environments
  • Covered topics such as esports, game development, and the integration of blockchain technology in gaming

Ghost Writer

BlockChain Journal
Remote
11.2019 - 09.2021
  • Wrote engaging and informative content on topics including metaverse, Web3, blockchain technology, AI, and gaming for several companies
  • Translated complex concepts into accessible articles that captivate and educate readers in the rapidly evolving world of digital assets and decentralized technologies

Electro Systems
Guwahati
08.2017 - 03.2019
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and preparing promotional materials and displays

Lookup
Bangalore
02.2015 - 07.2017
  • Handling day to day email and chats from customers
  • Handling customer grievances and resolving them in real time
  • Order management
  • On-boarding of new business
  • Oversee the quality of chats
  • Order management
  • Handle customer complaints and grievances
  • Maintenance of the promotional events

Education

PGDM - Marketing and HR

Indian Institute of Planning And Management
New Delhi
08.2014

BHM - Hotel Management

International Institute of Hotel Management
Kolkata
02.2011

Skills

  • Customer Success
  • Customer Happiness
  • Business Development
  • Blockchain
  • Web3
  • Cryptocurrency
  • Content Writing
  • Problem solving
  • Team Player
  • Operations
  • Marketing
  • Relationship Management
  • Customer Relationship
  • Client Satisfaction
  • Customer Care
  • Customer Service

Timeline

Jacs Inn
09.2023 - Current

Crypto Economy
11.2021 - 09.2023

Ghost Writer

BlockChain Journal
11.2019 - 09.2021

Electro Systems
08.2017 - 03.2019

Lookup
02.2015 - 07.2017

PGDM - Marketing and HR

Indian Institute of Planning And Management

BHM - Hotel Management

International Institute of Hotel Management

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Subhasish Barua