Dynamic executive with extensive experience at KFINTECH PVT LTD, specializing in KYC verification and regulatory compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive
KFINTECH PVT LTD
HYDERABAD
02.2022 - 12.2024
Executed end-to-end KYC verification for individual and corporate investors to facilitate dematerialization of physical equity shares per SEBI guidelines.
Processed IEPF claims for shares and unpaid dividends, validating legal documents and ensuring compliance with IEPF rules.
Liaised with clients to rectify discrepancies in KYC and investor documentation, enabling prompt processing.
Maintained comprehensive logs and reconciliation reports to support audit trails and meet regulatory deadlines.
Compiled and submitted accurate monthly MIS reports aligning with internal and client requirements.
Assisted during internal audits and regulatory inspections by providing necessary documentation for processed KYC and IEPF transactions.
Senior Associate
STARTEK
KOLKATA
04.2021 - 11.2021
Managed customer inquiries via phone, ensuring prompt responses and effective resolutions.
Resolved product issues efficiently while providing accurate information to customers.
Escalated complex concerns to management for thorough investigation and resolution.
Performed troubleshooting on technical problems to enhance customer experience.
Assisted with product installation and setup, guiding customers through processes.
Engaged customers in conversation to identify needs and offer tailored solutions.
Associate
ICICI BANK LTD
HYDERABAD
09.2019 - 11.2020
Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
Verified KYC documents for loan applications in compliance with regulations.
Informed AML team of any fraudulent cases to prevent financial misconduct.
Jr. GIS Analyst
TECH MAHINDRA
HYDERABAD
08.2018 - 09.2019
Updated traffic signal data for HERE map to enhance navigation accuracy.
Mapped shopping mall parking areas to improve accessibility.
Digitized routes for parking areas to facilitate efficient navigation.
Jr. GIS Analyst
CYIENT
KOLKATA
02.2017 - 02.2018
Synthesized geographic data using GIS software tools for comprehensive analysis.
Prepared detailed reports summarizing GIS findings for stakeholder review.
Developed maps and visualizations to enhance presentations and reports.
Education
Bachelor of Science - Geography
UNIVERSITY OF CALCUTTA
KOLKATA
08-2013
Skills
KYC verification
Client relationship management
Document validation
Data analysis
Regulatory compliance
Technical troubleshooting
Customer service
Team handling
Data management
MIS reporting
Transmission and name deletion
Legal case verification
Computer proficiency
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Hardware and Advanced Networking Certificate from Jadavpur University
GIS certificate from Sarsuna College under ESRI
Accomplishments
Winning the SPOT award twice for completing the process before the TAT continues for 6 months
Winning awards for six consecutive times of error-free work.