SUBHRA KARMAKAR
KOLKATA
Overview
3
3
Languages
9
9
years of professional experience
Work History
Hub Manager
SPINNY
KOLKATA
06.2026 - Current
- Directed daily operations to achieve maximum efficiency and productivity.
- Addressed customer complaints with empathy and urgency, resolving issues promptly to uphold brand reputation.
- Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge.
- Developed and maintained strong relationships with customers, resulting in increased repeat and referral business.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored staff performance and developed improvement plans.
Relationship Manager
SPINNY
KOLKATA
05.2023 - 04.2026
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Advised customers on product range, price, delivery, warranties and product use.
- Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
Team Leader, Sales Operations
Bhandari Automobiles Pvt. Ltd
HOOGHLY
04.2017 - 05.2023
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches.
- Organised weekly team meetings to review performance metrics, setting clear objectives to motivate and drive sales team towards excellence.
Education
Master of Arts - Education
Netaji Subhas Open University
Burdwan, IN-WB01-2016
Bachelor of Arts - ARTS
Burdwan University
Burdwan, IN-WB01-2014
Computer Application
Yuba Computer
Kalna, WB01-2012
Skills
- Customer relationship management
- Sales strategy development
- Performance monitoring
- Team motivation
- Inventory management
- Negotiation techniques
- Problem solving
- Performance improvement
- Quality control protocols
Languages
English
Intermediate
B1
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Hub Manager
SPINNY
06.2026 - Current
Relationship Manager
SPINNY
05.2023 - 04.2026
Team Leader, Sales Operations
Bhandari Automobiles Pvt. Ltd
04.2017 - 05.2023
Master of Arts - Education
Netaji Subhas Open University
Bachelor of Arts - ARTS
Burdwan University
Computer Application
Yuba Computer