Subhransu Behera
Bhubaneswar,Odisha
Summary
Experience in Technical Support Engineer with 1+ years of expertise in Linux environments, and B2B client interaction. I troubleshoot network issues including DNS, HTTP/S, and TCP/IP, and resolve content delivery and cloud service-related problems. I currently contribute to the Vehicle Location Tracking Device (VLTD) project at Conjoinix Total Private Limited, where I perform pre-market system checkouts, support application functionality, and coordinate with vendors and developers to ensure timely issue resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Conjoinix Total Solutions Pvt Ltd
Chandigarh
02.2024 - Current
- Delivered technical and functional support for cloud-hosted applications and B2B clients via chat, email, and ticketing tools.
- Investigated and resolved content delivery issues by analyzing logs and IP & DNS-related configurations.
- Reduced incident resolution time by 30% through improved troubleshooting scripts and process documentation.
- Collaborated with development and security teams to detect and mitigate piracy and unauthorized access.
- Worked on pre-market checkouts, infrastructure support, and cloud monitoring (AWS-based environments).
Education
M.C.A. - undefined
Biju Patnaik University of Technology
01.2025
B.C.A. - undefined
F.M. University, Balasore
01.2023
Diploma - Mech
S.C.T.E.& V.T.
01.2015
10th - undefined
State Board of Secondary Education
01.2012
Skills
Technical troubleshooting
Problem-solving
Application support
Hardware configuration
System troubleshooting
Customer support
Software installation
Backup and recovery
Remote support
Bug tracking
Computer coding
AWS
Python
SQL
Certification
- Cloud Computing - National Programme on Technology Enhanced Learning
- Computer Networking - National Programme on Technology Enhanced Learning
- Internet of Things - National Programme on Technology Enhanced Learning
- Introduction of Artificial Intelligence - Infosys
Languages
English
Hindi
Odia
Professional Projects
Technical Support Engineer, Conjoinix Total Solutions Pvt Ltd, Chandigarh, India, 2024-02-12, Present, Delivered technical and functional support for cloud-hosted applications and B2B clients via chat, email, and ticketing tools., Investigated and resolved content delivery issues by analyzing logs and IP & DNS-related configurations., Reduced incident resolution time by 30% through improved troubleshooting scripts and process documentation., Collaborated with development and security teams to detect and mitigate piracy and unauthorized access., Worked on pre-market checkouts, infrastructure support, and cloud monitoring (AWS-based environments).
Career Break - Description
There was a career break between my 12th and graduation due to personal and family responsibilities. After completing 12th, I had to take up part-time work to support my family financially, which delayed my admission to graduation. However, this experience helped me develop a strong sense of responsibility, maturity, and focus toward my goals.
Personal Information
Date of Birth: 11 Dec, 1997
Hobbies and Interests
- Listening to music
- Reading tech blogs
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.
Timeline
Technical Support Engineer
Conjoinix Total Solutions Pvt Ltd
02.2024 - Current
M.C.A. - undefined
Biju Patnaik University of Technology
B.C.A. - undefined
F.M. University, Balasore
Diploma - Mech
S.C.T.E.& V.T.
10th - undefined
State Board of Secondary Education