Subhransu Behera
Bhubaneswar,Odisha
Summary
Experience in Technical Support Engineer with 1+ years of expertise in Linux environments, and B2B client interaction. I troubleshoot network issues including DNS, HTTP/S, and TCP/IP, and resolve content delivery and cloud service-related problems. I currently contribute to the Vehicle Location Tracking Device (VLTD) project at Conjoinix Total Private Limited, where I perform pre-market system checkouts, support application functionality, and coordinate with vendors and developers to ensure timely issue resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Conjoinix Total Solutions Pvt Ltd
Chandigarh
02.2024 - Current
- Delivered technical and functional support for cloud-hosted applications and B2B clients via chat, email, and ticketing tools.
- Investigated and resolved content delivery issues by analyzing logs and IP & DNS-related configurations.
- Reduced incident resolution time by 30% through improved troubleshooting scripts and process documentation.
- Collaborated with development and security teams to detect and mitigate piracy and unauthorized access.
- Worked on pre-market checkouts, infrastructure support, and cloud monitoring (AWS-based environments).
Education
M.C.A. - undefined
Biju Patnaik University of Technology
01.2025
B.C.A. - undefined
F.M. University, Balasore
01.2023
Diploma - Mech
S.C.T.E.& V.T.
01.2015
10th - undefined
State Board of Secondary Education
01.2012
Skills
Technical troubleshooting
Problem-solving
Application support
Hardware configuration
System troubleshooting
Customer support
Software installation
Backup and recovery
Remote support
Bug tracking
Computer coding
AWS
Python
SQL
Certification
- Cloud Computing - National Programme on Technology Enhanced Learning
- Computer Networking - National Programme on Technology Enhanced Learning
- Internet of Things - National Programme on Technology Enhanced Learning
- Introduction of Artificial Intelligence - Infosys
Languages
English
Hindi
Odia
Professional Projects
Technical Support Engineer, Conjoinix Total Solutions Pvt Ltd, Chandigarh, India, 2024-02-12, Present, Delivered technical and functional support for cloud-hosted applications and B2B clients via chat, email, and ticketing tools., Investigated and resolved content delivery issues by analyzing logs and IP & DNS-related configurations., Reduced incident resolution time by 30% through improved troubleshooting scripts and process documentation., Collaborated with development and security teams to detect and mitigate piracy and unauthorized access., Worked on pre-market checkouts, infrastructure support, and cloud monitoring (AWS-based environments).
Career Break - Description
There was a career break between my 12th and graduation due to personal and family responsibilities. After completing 12th, I had to take up part-time work to support my family financially, which delayed my admission to graduation. However, this experience helped me develop a strong sense of responsibility, maturity, and focus toward my goals.
Personal Information
Date of Birth: 11 Dec, 1997
Hobbies and Interests
- Listening to music
- Reading tech blogs
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.
Timeline
Technical Support Engineer
Conjoinix Total Solutions Pvt Ltd
02.2024 - Current
M.C.A. - undefined
Biju Patnaik University of Technology
B.C.A. - undefined
F.M. University, Balasore
Diploma - Mech
S.C.T.E.& V.T.
10th - undefined
State Board of Secondary Education
Similar Profiles
Manohar G KManohar G K
Assistant Manager - Commercial and Master Data Management at Dusters Total Solutions Services Pvt LtdAssistant Manager - Commercial and Master Data Management at Dusters Total Solutions Services Pvt Ltd
Thippesh ShivarudrappaThippesh Shivarudrappa
M&E Head- Karnataka and GOA at Dusters Total Solutions Services PVT LTDM&E Head- Karnataka and GOA at Dusters Total Solutions Services PVT LTD
Sugandha GoelSugandha Goel
Founder/Director at Total Care Medical Solutions Pvt. Ltd.Founder/Director at Total Care Medical Solutions Pvt. Ltd.
Satwik SahooSatwik Sahoo
Graduate Engineer Trainee at Electrosteel Castings LtdGraduate Engineer Trainee at Electrosteel Castings Ltd
ANILABH MISHRAANILABH MISHRA
Solution Architect at CMGISolution Architect at CMGI