SUBIN DOMINIC
Summary
Solution-oriented Implementation & Support Engineer with over 3 years of experience in technical support, database management, and report generation. Expertise in SQL Server, SSRS, and academic software implementation. Proven track record of resolving complex technical issues for students and staff while delivering high-quality data reporting.
Overview
5
5
years of professional experience
Work History
Implementation and Support Engineer
Teleios Infotech Pvt. Ltd.
08.2021 - Current
- Technical Support: Delivered comprehensive technical assistance for academic registration and examination workflows, enhancing user experience and reducing resolution times.
- System Implementation: Delivered hands-on training to clients on software features, ensuring smooth adoption and high user satisfaction.
- Payment Integration Support: Troubleshot online fee payment systems, ensuring reliable financial transactions for students and institutions.
- Client Relations: Managed multi-channel support via phone and email, effectively resolving complex software issues for diverse client base.
- Database Management: Developed and optimized SQL stored procedures to generate accurate reports and streamline backend data management.
- Reporting & Analytics: Leveraged SSRS to design and prepare comprehensive examination reports and academic certificates for institutional clients.
Education
B.Tech - Computer Science & Engineering
Karunya Institute of Technology and Sciences
Coimbatore01-2020
Class 12 -
Sacred Heart Sen. Sec. School
Ludhiana01-2015
Class 10 -
Sacred Heart Convent School
Ludhiana01-2013
Skills
- Payment gateway integration
- Database management
- Customer support
- User onboarding
- Web development
- Data visualization
- Development tools proficiency
Personal Information
- Date of Birth: 1996-12-09
- Gender: Male
INTERNSHIPS & PROJECTS:
Blockchain in Agriculture (Part-Semester Project): Developed modules for registration, login, and transaction tracking using HTML, CSS, PHP, and SQL., Smart E-Health Card (IoT Internship): Built a system at IHRD for doctors to analyze patient health status via a digital interface.
PERSONAL DETAILS:
Languages: English, Hindi, Punjabi, Malayalam, Tamil
Timeline
Implementation and Support Engineer
Teleios Infotech Pvt. Ltd.
08.2021 - Current
B.Tech - Computer Science & Engineering
Karunya Institute of Technology and Sciences
Class 12 -
Sacred Heart Sen. Sec. School
Class 10 -
Sacred Heart Convent School