Sumit Chauhan
Delhi
Summary
- A results-driven professional with over 6 years of experience in system implementation, business analysis, and expertise in Loan Origination Systems (LOS) and Loan Management Systems (LMS) within the MSME . Proven ability to gather requirements, conduct gap analysis, and creating detailed documentation. Seeking a mid-level position as a Business Analyst where I can bring skills and expertise to a dynamic team, collaborate across departments, and contribute to both the success of the organization and personal growth.
Overview
6
6
years of professional experience
Work History
Application Support Engineer(L2)
UGRO CAPITAL LIMITED
08.2022 - Current
- Ensure the proper daily start-up and shutdown of platforms to maintain operational integrity
- Documentation BRD, FRD, Workflow Diagrams, Use Cases, Wireframes.
- Experience in client gathering requirements, proposing solutions until the requirement gets freeze.
- Appropriate reaction, in line with the severity of an incident or escalation
- I diligently perform User Acceptance Testing (UAT) to ensure alignment with business requirements and objectives, guaranteeing high-quality deliverables that meet stakeholders' expectations.
- Thoroughly debug and resolve daily user-facing issues, ensuring a smooth and hassle-free experience for our customers
- Take responsibility for the end-of-day and beginning-of-day tasks related to the Loan Management System (LMS), ensuring smooth operations
- Address internal user concerns and issues related to the Learning Origination System (LOS) and Loan Management System (LMS) platforms promptly and efficiently
- Gain a comprehensive understanding of deployment processes and provide training to end-users, enabling them to effectively utilize the platforms
- Manage tickets raised by the first-level support within the given SLA, ensuring timely resolution and customer satisfaction
- Producing daily task report on Jira
Application Support Engineer (ERP/SQL)
ECHO INDIA MANAGED SERVICES PVT. LIMITED
06.2020 - 07.2022
- Demonstrated expertise in working with Tables, T-SQL Stored Procedures, Cluster/Non-Cluster Index, Unique/Check Constraints, Views, Stored Procedures, and Triggers
- Client interaction, understanding business problems and proposing solutions.
- Taking change requests and maintaining CR logs.
- Provide prompt and comprehensive technical support to both internal users and clients by resolving issues
- Deliver real-time client support to ensure seamless and efficient functioning of the systems
- Proficiently provide training and support to end-users of ERP/Mobile platforms, ensuring their effective utilization and maximizing productivity
- Actively contribute as a strong team player in software requirement gathering and analysis for Mobile and ERP systems, ensuring optimal solutions
- Maintain strict adherence to defined SLAs with the business, ensuring timely resolution of any issues that arise
- Coordinate directly with business stakeholders, effectively educating and empowering them to perform tasks independently whenever possible, while also ensuring timely resolution of user requests
Application Support Engineer
PAYTM PAYMENTS BANK LIMITED
09.2018 - 06.2020
- Proficiently handle SQL queries, including Data Manipulation Language (DML), Data Definition Language (DDL), and Transaction Control Language (TCL), ensuring accurate and efficient data management
- Demonstrate expertise in troubleshooting production issues, diligently identifying the root cause and proposing appropriate solutions, which may involve product configurations, server-related challenges, or coding defects
- Ensure prompt acknowledgment and response to tickets submitted, adhering to the defined Service Level Agreements (SLAs), and providing timely resolutions to customer inquiries
- Possess comprehensive knowledge of Payments Gateway and Integrations, enabling effective handling of related technical aspects and ensuring smooth transaction processes
- Efficiently interact with multiple internal teams, key account managers, and customers to troubleshoot and resolve technical issues, maintaining open lines of communication and facilitating efficient problem-solving
- Meticulously track and monitor open issues, proactively updating clients (MERCHANTS) as necessary, ensuring transparency and timely resolution of their concerns
Education
B. Tech - Electronics and Communication
IETE
01.2015
Intermediate - undefined
U.P. BOARD
01.2010
Matriculation -
U.P. BOARD
01.2008
Skills
- Structured Query languages (SQL)
- Oracle sql developer
- Database
- Jira
- Postman
- Payment gateway integration
- ERP Software
- Root cause identification
- User support
- HTML
- LOS/LMS system
- E-Commerce
- Retail Panel
- Salesforce
- MS Word
- MS Office
- Power Point
- MS Excel
Languages
Hindi
English
Technicalqualifications
- B. Tech in Electronics and Communication.
- Knowledge of Microsoft Sql Server Management Studio (2014).
- Knowledge of Oracle sql developer.
- Moderate knowledge of Structured Query languages (SQL) & Database.
- Knowledge of Jira as ticketing tool.
- Working knowledge of Postman software.
- Payment gateway integration.
- Implementation of ERP for various clients.
- Knowledge of ERP Software's.
- HTML Basic knowledge.
- Knowledge of LOS/LMS system.
- E-Commerce/Retail Panel operating (Salesforce).
- Basic knowledge of Ms Word, Ms Office, Power Point.
- Advance & working knowledge of MS Excel.
Personal Information
- Father's Name: Sri Umesh Chauhan
- Date of Birth: 06/16/95
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Application Support Engineer(L2)
UGRO CAPITAL LIMITED
08.2022 - Current
Application Support Engineer (ERP/SQL)
ECHO INDIA MANAGED SERVICES PVT. LIMITED
06.2020 - 07.2022
Application Support Engineer
PAYTM PAYMENTS BANK LIMITED
09.2018 - 06.2020
Intermediate - undefined
U.P. BOARD
B. Tech - Electronics and Communication
IETE
Matriculation -
U.P. BOARD
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