Subrata Bhattacharya
Kolkata
Summary
Seasoned Branch Head with significant experience in managing banking operations, streamlining processes, and leading high-performing teams. Display strong leadership skills, an adapt understanding of financial management principles, and exceptional customer service. Previous roles involved improving operational efficiency, implementing cost-saving measures, and fostering team collaboration.with knowledge in other statutory obligations. Skilled in building dynamic teams and motivating and training them to do it right, "first time and every time," and helping them achieve the desired target by focusing more on work on individual capacity. Proficient in ensuring service delivery skills among staff for the best service experience for customers.
Overview
22
22
years of professional experience
Work History
Assistant Vice President/Branch Manager
AXIS Bank Ltd.
Barjora, Bishnupur
04.2021 - Current
- Presently heading Bishnupur branch as Branch Head, Bankura District.
- Having 5 years of experience as Branch Head.
- During my 21 years tenure worked in various location of WB and Kolkata e.g Dhanbad,Durgapur, Siliguri, Rampurhat, Sahidnagar - kolkata, Dakshineswar, Rishra, Manton-Behala, Barjora.
- Administering sales of bank products, generated new business, while improving operations and customer service.
- Counselling high net-worth individuals and corporate clients for credit exposure, investment opportunities, high monetary returns and for becoming primary banker.
- Training new employees and assisting in several banking conversions and operational help.
- Formulated strategy in branch Deposit-Asset growth YOY and increasing profitability by means of achieving Branch Budget and exceeding.
- Made the branch profitable within a year after joining as BH - Barjora Jan'20 and maintaining profit YOY.
- Achieve Branch budget in terms of DEPOSIT, IPG, ASSET also maintain average growth of 27% in Deposit for FY’20-21, FY’21-22, FY’22-23 & 18% average Deposit growth in FY'23-24 & FY' 24-25.
Senior Manager
AXIS Bank Ltd.
Sahidnagar, Dakshineswar, Rishra, Manton, Barjora
04.2013 - 03.2021
- Have rich experience 10 yrs as Branch Operations Head a Second Line Leader of the Branch.
- Managed business activities of the entire operation team.
- Monitored overall branch operations and identified streams for revenue growth by developing marketing plans; updating branch records & periodically submitting the reports for decision making purpose.
- Launched Kestopur branch on FY’15-16 as BOH and participated in developing a client base of 150 clients and deposit base of 1.10 Crores within 3 months of the launch.
- Launched Rampurhat branch on FY’10-11 as BOH and participated in developing a client base of 3000 clients and deposit base of 18 Crores within a year of the launch.
- Merit of acknowledged and awarded for Customer Service Excellence for the Quarter 2014-15.
- Acknowledged as Best Operations Head for Oct’14 for securing I&A operational efficiency of 85.12%.
- Gained I&A operational efficiency in the Higher category for FY’10-11, FY’12-13, FY’14-15.
- Acknowledged as Best Service Ambassador for Customer service excellence from Jan’15-March’15 in Eastern Zone.
Manager
AXIS Bank Ltd.
Rampurhat
04.2010 - 03.2013
- Led team meetings to align on project goals and timelines.
- Developed operational strategies to enhance workflow efficiency.
- Managed staff scheduling to ensure adequate coverage and support.
- Adhered to Regulatory Compliance such as RBI and FEMA for ensuring smooth banking Operations.
Deputy Manager
UTI Bank Ltd
Durgapur, Siliguri
04.2007 - 03.2010
- Managed branch banking operations with business development.
- Performed leadership role for entire sales team as Branch Sales Manager (BSM) of Durgapur Branch.
- Headed clearing operation department and also reconciliation of other bank account.
Executive Officer
UTI Bank Ltd
Dhanbad , Durgapur
05.2004 - 03.2007
- Managed branch banking operations with business development.
- Performed leadership role for entire sales team as Branch Sales Manager (BSM); regulated activities like selling pre-paid card’s, cross-selling of third party products and DP module.
- Operated as CMS officer; Other bank A/C reconciliation I.e. Clearing officer, managed IPO/NFO & reconciliation, generated revenue Individually of 0.03cr through third part business( YOY- LI business 10-12 lakhs and MF business of 80-100 lakhs).
- Worked as a teller authorizer & performed branch banking operations.
- Spearheaded tasks pertaining to CASA acquisitions, customer service, OLTAS maintenance, fund management, managing teller, ATM maintenance & reconciliation, locker operation and MIS.
Marketing Executive
Smart Agency Pvt. Ltd.
Durgapur
03.2003 - 04.2004
- Company Overview: Authorized Agency of ICICI Bank
- Played a pivotal role in selling Banking products and administering operations pertaining to NTB CASA Acquisitions, ICICI MF NTB Business and Taxable & Non-Taxable Government Bonds.
- Authorized Agency of ICICI Bank
Education
DOEACC ‘A’ level -
DOEACC
New Delhi03-2004
PGDSE -
ICE (I)
Durgapur02-2003
B.Sc. - General stream
Burdwan University
West Bengal 09-2001
12th -
W.B.C.H.S.E
West Bengal 04-1998
10th -
W.B.B.S.E.
West Bengal 03-1996
Skills
- Branch Head in Branch Banking
- Business Development
- Branch Operations Head
- Team Management
- Customer Relationship Management
- Client relationship management
- Regulatory compliance
- Business development
Languages
- English
- Hindi
- Bengali
Location Preference
Kolkata, West Bengal
Personal Information
- Father's Name: Sunil Kumar Bhattacharya
- Date of Birth: 10/23/81
Languages
English
First Language
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Vice President/Branch Manager
AXIS Bank Ltd.
04.2021 - Current
Senior Manager
AXIS Bank Ltd.
04.2013 - 03.2021
Manager
AXIS Bank Ltd.
04.2010 - 03.2013
Deputy Manager
UTI Bank Ltd
04.2007 - 03.2010
Executive Officer
UTI Bank Ltd
05.2004 - 03.2007
Marketing Executive
Smart Agency Pvt. Ltd.
03.2003 - 04.2004
DOEACC ‘A’ level -
DOEACC
PGDSE -
ICE (I)
B.Sc. - General stream
Burdwan University
12th -
W.B.C.H.S.E
10th -
W.B.B.S.E.