Summary
Overview
Work History
Education
Certification
Timeline
Generic

Suchita Malhotra

Senior agile Lead
Bengaluru

Summary

Certified Agile Leader with 16 years of progressive experience leading Agile transformation, product delivery, and portfolio management across telecommunications and financial services. As a proactive and enthusiastic Senior Agile Lead, I bring deep expertise in Scaled Agile (SAFe), Agile Release Trains, and delivery optimization—while continuously seeking opportunities to learn, adapt, and improve. Passionate about coaching teams, enhancing delivery predictability, and building strong governance structures that drive business value and stakeholder engagement. Committed to fostering a culture of agility, innovation, and continuous growth..

Overview

17
17
years of professional experience
3
3
Certifications

Work History

Senior Agile Lead

CGI
10.2022 - Current
  • Orchestrated large-scale product delivery, Agile transformation, and alignment practices across enterprise platforms with globally distributed teams.
  • Defined and tracked key ART metrics such as PI predictability, velocity, burn-down/burn-up charts, and cumulative flow diagrams to measure team capacity and delivery performance.
  • Implemented Agile metrics dashboards using tools like Jira and Rally, providing real-time visibility for teams and leadership.
  • Utilized defect density and technical debt metrics to uphold quality standards throughout the release cycle.
  • Facilitated integration of AI-powered testing tools, enhancing automated test coverage and achieving a 20% reduction in escaped defects.
  • Spearheaded automation initiatives that reduced manual testing efforts by 60%, accelerating release cycles and improving test reliability.
  • Reduced average cycle time by 25%, enabling faster time-to-market for high-priority features.
  • Managed and coordinated an Agile Release Train of 6+ teams, delivering over 50+ features per Program Increment with 95% on-time delivery.
  • Analyzed team velocity trends to forecast capacity and adjust PI scope for optimal delivery outcomes.
  • Defined and executed product roadmaps for multiple enterprise platforms, balancing customer needs with strategic business objectives.
  • Partnered with technology, operations, sales, and marketing teams to launch new features and drive user adoption.
  • Facilitated Epic refinement and decomposition into Features and User Stories, enabling clear scope and actionable work items for Agile teams.

Agile Program Lead

CGI
10.2019 - 09.2021
  • Supported product delivery lifecycle for enterprise support platforms, fostering Agile practices across 3–4 Scrum teams and enabling regular feature releases each quarter.
  • Guided Agile adoption by mentoring Product Owners and facilitating lean roadmapping, contributing to a gradual 10–15% increase in team velocity and improved sprint predictability.
  • Facilitated Agile ceremonies and cross-team planning, helping teams achieve an average of 85–90% sprint goal completion and reducing delays incrementally.
  • Coached Product Owners and SMEs on backlog refinement and prioritization, enhancing backlog clarity and supporting a steady increase in business value delivered per release.

Functional Consultant

CGI
01.2015 - 09.2019
  • Led functional and delivery workstreams for CRM and Collections product implementations, acting as the key SME bridging business needs and technical solutions.
  • Provided subject matter expertise on end-to-end business processes, ensuring alignment of system functionality with operational and regulatory requirements.
  • Collaborated with QA and DevOps teams to integrate Agile-aligned testing and deployment practices, supporting faster and more reliable releases.
  • Acted as a liaison between stakeholders and delivery teams, ensuring clear communication, prioritization, and alignment with strategic objectives.
  • Supported UAT planning and execution, validating system behavior against business scenarios and ensuring readiness for production rollout.

Analyst

Sears Holdings, Infogix, Tech Mahindra
01.2009 - 01.2014
  • Delivered large-scale digital transformation programs for telecom and retail clients, ensuring high-quality outcomes through robust testing and requirements alignment.
  • Specialized in end-to-end QA and business analysis, including requirement elicitation, test strategy design, and defect management across the SDLC.
  • Collaborated with cross-functional teams to translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria.
  • Developed and implemented quality assurance frameworks, improving test coverage and reducing defect leakage in production.

Education

Data Analytics Diploma -

IIM Calcutta
01.2021

B.E - undefined

Punjab Technical University
01.2008

Certification

Certified SAFe Agilist (SAFe 6.0) – Scaled Agile Inc. (2020)

Timeline

Senior Agile Lead

CGI
10.2022 - Current

Agile Program Lead

CGI
10.2019 - 09.2021

Functional Consultant

CGI
01.2015 - 09.2019

Analyst

Sears Holdings, Infogix, Tech Mahindra
01.2009 - 01.2014

B.E - undefined

Punjab Technical University

Data Analytics Diploma -

IIM Calcutta

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Suchita MalhotraSenior agile Lead