Suchitra Bharat Zokande
Kalyan
Summary
Dynamic Senior OTC Specialist with BASF India Ltd., excelling in order-to-cash operations and inventory management. Achieved 100% supply continuity through strategic planning and cross-functional collaboration. Proven track record in enhancing customer relationships and driving process improvements, ensuring compliance and operational excellence in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Senior OTC Specialist (Deputy Manager)
BASF India Ltd.
12.2017 - Current
- Optimized tank inventory replenishment at Mangalore and Hazira, sustaining safety stock levels and achieving 100% supply continuity in alignment with CRDD timelines.
- Led warehouse inventory operations for Uran and FTWZ, consistently maintaining stock accuracy and enabling smooth, timely inbound–outbound movement to support uninterrupted supply operations.
- Led monthly financial forecasting and tracked order placement vs. sales targets, providing critical insights that strengthened planning and execution.
- Led inventory health reviews and obsolete stock analysis while interpreting historical demand patterns to guide more accurate sales and replenishment planning.
- Led the monthly S&OP cycle, aligning cross‑functional teams on demand forecasts, supply planning, and inventory strategy to support consistent and informed decision‑making.
- Directed end‑to‑end Sales & Delivery Order Management for imports from Germany, Malaysia, China, and the US across BPV HSS, Bond, MET, local, and sample orders.
- Led cross‑functional coordination across global plants, planners, logistics, and regional teams to consistently achieve on‑time material allocation, dispatch scheduling, and documentation compliance.
- Enhanced customer experience through consistent, proactive communication on product availability, order progress, and delivery timelines, ensuring clarity and confidence throughout the process.
- Supported credit control operations by ensuring timely billing and driving effective accounts receivable follow‑ups to maintain healthy cash flow.
- Improved service levels by leading seamless coordination with transporters, achieving consistent on‑time tanker placement and supporting dependable customer delivery commitments.
- Enhanced import efficiency by working with the EXIM team to finalize shipment clearance, streamline documentation, and plan warehouse allocation in line with storage capacity.
- Strengthened transaction reliability by performing detailed LC scrutiny, preparing high‑quality LC documentation, and collaborating with bank & customer to ensure smooth and timely payment execution.
- Improved operational reliability by maintaining precise Customer & Material Master Data, enabling seamless and accurate order execution.
- Handled NCM complaints by conducting root‑cause analysis, driving CAPA actions, and ensuring timely closure with clear customer communication.
- Facilitated audit readiness, created detailed MIS reports, and led monthly stakeholder review meetings to ensure transparency and performance alignment.
- Led end‑to‑end execution of Customer Tank Rental Agreements in collaboration with the Legal team, ensuring compliance and timely contract closure.
- Managed Restab maintenance activities by working closely with third‑party vendors, ensuring on‑schedule servicing and minimizing equipment downtime.
- Conducted rigorous checks on Hi‑Low price cases to prevent pricing errors on high‑seas orders, protecting revenue and maintaining policy adherence.
Officer – Customer Service
Grasim Industries Ltd.
03.2015 - 11.2017
- Streamlined SAP order processing by collaborating with sales teams, improving accuracy and ensuring orders met all customer requirements.
- Monitored end‑to‑end order lifecycle and proactively addressed deviations by providing feasible alternative options to ensure continuity.
- Managed proforma invoices, master data creation, credit limit follow‑ups, and dispatch coordination to support seamless order execution.
- Handled customer sample requests and maintained rigorous tracking of outstanding and overdue payments, improving collection efficiency.
- Provided stock, sales & dispatch reports to internal teams.
- Delivered timely stock, sales, and dispatch reports to cross‑functional teams, enhancing coordination and data‑driven decision‑making.
- Carried out quarterly warehouse audits and reconciled stock variances, enhancing overall inventory reliability.
- Handled export documentation for banks/customers and worked closely with shipping lines to finalize draft BLs and confirm vessel schedules for smooth export operations.
- Coordinated LC initiation and oversaw complete import processing—covering purchase order creation, GRN checks, and MIGO postings—to support smooth inbound logistics.
Business Process Lead
Tata Consultancy Services Pvt. Ltd.
02.2009 - 03.2015
- Handled order entry & management for shipments from USA to India, Sri Lanka, Bangladesh & Pakistan.
- Screened LCs advised amendments & coordinated order execution.
- Worked closely with planners, credit team & logistics for vessel booking, YINS/YCOB/COS activities & documentation.
- Managed NCM/QM complaints for quality issues, late deliveries, damages & special packing requirements.
- Coordinated pricing discrepancies; issued debit/credit notes.
- Managed stock replenishment orders from Europe, North America & Pacific to plants/warehouses across Asia Pacific.
- Ensured stock order fulfilment from entry to arrival with planners, logistics & regional teams.
- Handled return/diversion scenarios & logistics requirements.
- Audited team performance conducted knowledge‑sharing & process training sessions.
- Prepared daily productivity & quality reports.
Billing Commercial Executive
Becton Dickinson India Pvt. Ltd.
06.2006 - 01.2009
- Order processing & billing for Mumbai, Gujarat & Goa regions.
- Prepared stock transfer notes for India depots, managed inventory & cheque collections.
- Coordinated with plants & logistics for order fulfilment and resolved customer queries.
Education
MBA - Supply Chain Management
NMIMS
01-2024
M.Com -
University of Mumbai
01-2006
Skills
- Inventory management and stock replenishment
- Demand forecasting
- Supply chain optimization
- Customer relationship management
- Compliance monitoring
- Order-to-cash (OTC) operations
- Import/export coordination
- LC processing
- Logistics & Dispatch Coordination
- Credit management support
- NCM – Complaint handling and CAPA
- Financial forecasting and reporting
- Process mapping
- FMEA
- Cross-functional collaboration
- Process improvement
- Data analytics
Accomplishments
- Awarded for contribution to Digital Invoicing Project – BASF India.
- Received Recognition Award – Dow Chemicals for consistent high performance.
- First Prize in Herculean Project – Tata Consultancy Services.
- Performance-linked rewards from TCS and Grasim Industries.
- Developed Business Bibles, Process Maps & FMEA for process improvement.
- Consistently ranked as top performer for productivity and quality.
Projects
- High Sea Sale by Air – BASF India
- Digital Invoicing – BASF India
- Free Trade Warehousing Zone Setup – BASF
- NCM System Enhancement Project
- Turnaround Time Reduction Project – TCS
- Salesforce Sample Management Rollout – Pharma
- Customer Order Pattern Analysis Project
Personal Information
Date of Birth: 18/09/1983
Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Senior OTC Specialist (Deputy Manager)
BASF India Ltd.
12.2017 - Current
Officer – Customer Service
Grasim Industries Ltd.
03.2015 - 11.2017
Business Process Lead
Tata Consultancy Services Pvt. Ltd.
02.2009 - 03.2015
Billing Commercial Executive
Becton Dickinson India Pvt. Ltd.
06.2006 - 01.2009
MBA - Supply Chain Management
NMIMS
M.Com -
University of Mumbai