Sudansh Tiruwa

• Successfully launched over 30 projects with an NPS score above 9 through independent end-to-end implementations.
• Secured customer testimonials endorsing successful implementations.
• Effectively engaged internal stakeholders for a proactive transition of customer sentiment from RED to GREEN.
• Maintained a 100% conversion rate for pilot customers.
• Defined customer success metrics accurately for customers in my team's portfolio.
• Streamlined user guides, manuals, and internal SOPs were developed to enhance product onboarding processes leading to increased efficiency for the entire team.
• Ensured accuracy and clarity in technical documents through development, editing, and proofreading.
• Collaborated with cross-functional teams both internally and externally to develop strategies for driving customer onboarding.
• Took charge as the DRI and successfully ensured 80% customer participation from my team's portfolio at inFeedo's largest customer event, People Led.
• Stayed current with industry onboarding trends to drive best practices, establishing strong client relationships through proactive communication and follow-up.

• Leading a team of 10 members for project delivery
• Worked with Client management stakeholders to develop the overall NPS score
• Lead deliveries of EIPP and CLS solutions for multiple Fortune 1000 customers including American Airlines, 3M, Doordash USA etc
• Collaborated with Client business SME's to understand their business requirements and solution those using Highradius cloud solution
• Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders
• Received Award of Applause recognition for Q4, 2021

Key Responsibilities:-

• Primary POC for client through entire project life cycle
• Solving defects and resolve blockers by working across internal teams to ensure smooth and ON-time transition of project from UAT to GO-LIVE
• Working with Product Management to understand business requirements and business value and document it to be consumed by developers
• Documentation : Functional Specification doc, Business Requirement doc, Transition documents (consulting to support), etc
• Highlights and flag risks to higher management to avoid escalations

• Collaborated with partner banks to deliver custom EIPP solutions (eg. CITI Bank for CITI present and pay)
• Completed one end-to-end implementation independently for a Fortune 500 company
• Appraised to a Lead Position
• Got training on Collections(CLS) product.

Key Responsibilities:-

• Interact with Clients to give demo of the implementation and help them perform UAT
• Building UAT, SIT, Go-Live Test Scripts and post Go-Live support for 2-3 weeks
• Support Client in Hypercare after Go-Live

• Implementation Consultant with experience of implementing EIPP based on the business requirement
• Carried out product training for 100+ under graduates for Highako Hiring

Key Responsibilities:-

• Implementing product, with respect to the design documents established and signed-off by client
• Working in a team to deliver projects and complete the weekly deadlines of configurations and testing

• Received Training on Order to Cash, B2B business workflows -Shadowed and supported in CashApp and EIPP solution delivery -Received PPO and went forward to join company as FTE in the role of Techno Functional Consultant

Key Responsibilities:

• Learning Product
• Developing Organization Skills
• Hands On Experience with Project Implementation