Sudansh Tiruwa

• Successfully launched over 30+ customers with NPS score above 9(promoter) through independent end-to-end implementations.
• Single-handedly championed launch of SMB and MM customers as well as multiple ENT launches.
• Secured customer testimonials endorsing successful implementations.
• Effectively facilitated the transition of customer sentiment from RED to GREEN.
• Maintained a 100% conversion rate for pilot customers.
• Created customer user guides, manuals, and internal SOPs to streamline the onboarding process resulting in enhanced team efficiency.
• Expertly performed troubleshooting and resolution of customer issues, boosting satisfaction and optimizing support workflows.
• Demonstrated expertise in building strong client relationships, driving sales growth, and managing accounts effectively to ensure client satisfaction and retention.
• Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
• Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.

Key Responsibilities:

• Conduct discovery sessions with customers to identify pain points and develop action plans for resolving them using inFeedo's product.
• Facilitate seamless implementation by actively engaging and partnering with customers.
• Troubleshoot
• Establish strong client relationships.
• Define success metrics accurately for customers.
• Collaborate with product team to prioritise new customer requests/enhancement

• Leading a team of 10 members for project delivery.
• Received Award of Applause recognition for Q4, 2021.
• Worked with client management stakeholders to develop the overall NPS score.
• Lead deliveries of EIPP and CLS solutions for multiple Fortune 1000 customers including American Airlines, 3M, Doordash USA etc.
• Collaborated with Client business SME's to understand their business requirements and solution those using HighRadius cloud solution.
• Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.

Key Responsibilities:

• Troubleshooting and debugging issues to ensure timely and effective resolutions, enhancing system performance and reliability
• Primary POC for client through entire project life cycle.
• Solve defects and resolve blockers by working across internal teams to ensure smooth and ON-time transition of project from UAT to GO-LIVE.
• Work with Product Management team to understand business requirements and business value and create Functional specification document which further will be consumed by developers.
• Documentation : Functional Specification doc, Business Requirement doc, Transition documents (consulting to support), etc.
• Highlight and flag risks to leadership to avoid escalations.

• Collaborated with partner banks to deliver custom EIPP solutions (eg. CITI Bank for CITI present and pay).
• Completed one end-to-end implementation independently for a Fortune 500 company.
• Appraised to a Lead Position.
• Completed training on Collections(CLS) product.

Key Responsibilities:

• Interact with Clients to give demo of the implementation and help them perform UAT.
• Building UAT, SIT, Go-Live Test Scripts and post Go-Live support for 2-3 weeks.
• Support Client in hypercare after Go-Live.

• Implementation Consultant with experience of implementing EIPP based on the business requirement.
• Carried out product training for 100+ under graduates for Highako Hiring.

Key Responsibilities:

• Implement product, with respect to the design documents established and signed-off by client.
• Work in a team to deliver projects and complete the weekly deadlines of configurations and testing.

• Received Training on Order to Cash, B2B business workflows -Shadowed and supported in Cash-App and EIPP solution delivery.
• Received PPO and went forward to join company as FTE in the role of Techno Functional Consultant.

Key Responsibilities:

• Learning Product.
• Developing Organization Skills.
• Hands On Experience with Project Implementation.