Sudarsan C.J
Banking Professional
Chennai
Summary
Dynamic banking professional with over 18 years of experience in the financial services sector, specializing in banking operations, regulatory compliance, KYC/AML, and account management. Proven leadership abilities complemented by advanced data analytics and problem-solving skills foster a culture of excellence and continuous improvement within teams and processes. A track record of driving operational efficiency and ensuring compliance.
Overview
18
18
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Associate - Team Lead - IBG CAS Ops
DBS Bank
02.2024 - Current
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous improvement within the organization.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Analysist - IBG CAS Ops
DBS Bank
10.2022 - 02.2024
- Established clear lines of communication between stakeholders involved in the account management process, fostering collaboration across teams.
- Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
Deputy Manager - RMMC Cell
DBS Bank
10.2021 - 10.2022
- Processed incoming and outgoing mail in accordance with postal regulations.
- Reduced misdelivered mails by diligently cross-checking addresses against the national change of address database.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.
- Coordinated bulk mailing projects for clients, effectively managing deadlines and ensuring accuracy throughout the process.
Deputy Manager - Team Lead - MLRO - AML/TM Reports
Lakshmi Vilas Bank
06.2015 - 10.2021
- Enhanced monitoring accuracy by implementing advanced tools and software solutions.
- Developed detailed reports for management, highlighting key trends and patterns in monitored activities.
- Played a key role in achieving positive audit outcomes through meticulous documentation and record-keeping practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Assistant Manager - MLRO - AML Analysist
Lakshmi Vilas Bank
09.2013 - 06.2015
- Collaborated with cross-functional teams, ensuring consistent application of AML policies throughout the organization.
- Contributed to the ongoing maintenance of a comprehensive risk-based approach to AML compliance by identifying emerging risks and recommending appropriate mitigation strategies.
- Contributed to a reduction in false positives by refining AML monitoring system parameters and rules.
Assistant Manager - Branch Banking
Lakshmi Vilas Bank
10.2011 - 09.2013
- Handled tasks and responsibilities for the front office during periods of understaffing.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Clerk Cum Cashier - Branch Banking
Lakshmi Vilas Bank
09.2009 - 10.2011
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of the office.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Teller Cum Branch HR
HDFC Bank
06.2008 - 08.2009
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
MBA - HR & Marketing
V.S.B Engg. College,
Karur 04.2001 -
B.Com - Accounting
Kandaswamy Kandar’s College
P.Velur, Namakkal.Dt05-2006
Skills
KYC and AML practices
Transaction Monitoring
Banking processes management
Regulatory Compliance management
Account Service Management
Reporting and analysis expertise
Workflow enhancement
Audit and control proficiency
Customer service in banking
Accomplishments
- Received Appreciation from FIU-IND, New Delhi on Jul 2020 for High Quality STR filed.
- Received Appreciation from FIU-IND, New Delhi on Jan 2018 for High Quality STR filed.
- To Got Appreciation Certificate in “DO CASA GET CASA” Contest during Apr 2016.
- Received “LVB’s Good Samaritan” medal and Appreciation Certificate for supporting Chennai Flood relief during Feb 2016.
- Won the Best Performance Award in Lakshmi Vilas Bank for “NPA Management Recovery 2010-2011”.
Certification
Certified Anti-Money Laundering Investigator – (CAMI)
Timeline
Associate - Team Lead - IBG CAS Ops
DBS Bank
02.2024 - Current
Analysist - IBG CAS Ops
DBS Bank
10.2022 - 02.2024
Certified Anti-Money Laundering Investigator – (CAMI)
08-2022
Deputy Manager - RMMC Cell
DBS Bank
10.2021 - 10.2022
Lean Six Sigma – Black Belt
07-2021
ISO 9001:2015 – Quality Management System (QMS)
09-2020
Customer Service & Banking Codes and Standards
05-2018
Digital Banking
12-2017
Deputy Manager - Team Lead - MLRO - AML/TM Reports
Lakshmi Vilas Bank
06.2015 - 10.2021
AML & KYC
05-2015
Assistant Manager - MLRO - AML Analysist
Lakshmi Vilas Bank
09.2013 - 06.2015
Assistant Manager - Branch Banking
Lakshmi Vilas Bank
10.2011 - 09.2013
Clerk Cum Cashier - Branch Banking
Lakshmi Vilas Bank
09.2009 - 10.2011
Teller Cum Branch HR
HDFC Bank
06.2008 - 08.2009
MBA - HR & Marketing
V.S.B Engg. College,
04.2001 -
B.Com - Accounting
Kandaswamy Kandar’s College
Training & Workshop
- Cyber Crime Investigation - Axpino Technologies - May 2021
- Workshop on AML and CFT - NSE, Chennai - Aug 2018
- Train the Trainers” Workshop on AML and CFT - Financial Intelligent Unit - India (FIU-IND), New Delhi - Dec 2015
HOBBIES
My hobbies (Philately & Numismatics) are the study and collection of postage stamps, cards, coins, currencies from different countries and time period. its help me improve my knowledge and patience. Also make me feel happy and proud of my collections.
Declaration
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Thanks & Regards
Sudarsan C.J