Sudarshan Reddy Kandula
Hyderabad
Summary
Motivated self-starter with hands-on experience in Linux systems, cloud technologies (AWS), and database management. Skilled in troubleshooting technical issues, automating workflows, and delivering customer-focused solutions. Eager to leverage technical skills and passion for technology in a Cloud Support Associate role.
Overview
1
1
Certification
Work History
Technical Support & Cloud Enthusiast
HCL TECH
- Provided continuous support for enterprise applications, resolving 95% of Linux/Windows server issues within SLA.
- Automated routine tasks using Python, reducing manual effort by 90%.
- Optimized SQL queries for a critical database, improving query performance by 30%.
- Used Splunk and CloudWatch to monitor infrastructure health.
- Resolved 100+ customer-reported incidents monthly with a 100% satisfaction rate.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
Education
Bachelor of Science - Design and Computing (WILP)
BITS PILANI
02-2025
Foundation Training in IT & Application Support -
HCL TECH
01.2021
Intermediate -
SRI SAI VIKAS JUNIOR COLLEGE
04-2019
Skills
- AWS (EC2, S3, IAM, CloudWatch, AWS CLI)
- Basic exposure to cloud computing concepts (IaaS/PaaS)
- Linux (Ubuntu, CentOS)
- Windows Server
- Python (AWS SDK, automation scripts)
- Bash scripting
- SQL (queries, joins, indexing, optimization)
- SQLAlchemy (ORM)
- TCP/IP
- DNS
- HTTP/HTTPS
- Load Balancing
- ServiceNow
- Jira
Certification
Python Aspire Gold Certification, HCL Tech
Additional Information
- Flexible to work in rotational and night shifts as per business requirements.
- Passionate about learning new technologies and contributing to cloud-based solutions.
- Excellent communication and collaboration skills for working in a dynamic technical environment.
Timeline
Foundation Training in IT & Application Support -
HCL TECH
Technical Support & Cloud Enthusiast
HCL TECH
Bachelor of Science - Design and Computing (WILP)
BITS PILANI
Intermediate -
SRI SAI VIKAS JUNIOR COLLEGE
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