Sudesh Aawale
Virtual Relationships Manager
Mumbai
Summary
Dynamic banking professional with experience at HDFC Bank and a proven track record in customer service and staff supervision. Skilled in decision-making and training & development, I excel in AML & KYC compliance, ensuring high standards of operational excellence. Committed to enhancing team performance and delivering exceptional client experiences.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Deputy Manager
HDFC Bank
06.2023 - Current
Assistant Manager
IndusInd Bank
02.2020 - 05.2023
Phone Banking Officer
Plada Infotech Pvt.Ltd ( Yes Bank)
05.2019 - 01.2020
Education
Master Of Management Studies - Finance
Rohidas Institute of Management Studies
Mumbai11.2019
Skills
Handing Video call
Certification
Foundation in AML & KYC
Key Achievements
Customer Query Resolution:
Resolved 95% customer queries within 24 hours, enhancing satisfaction.
Call Target Success:
Achieved 120% of daily call targets consistently for six months.
Lead Generation Excellence:
Generated 200+ leads for saving accounts , Credit cards and loans monthly
KYC Verification Efficiency:
Verified KYC for 1000+ clients monthly with 100% accuracy.
Personal Details
DOB : 29/07/1991
Gender: Male
Marital Status: Married
Address: B102 Arihant Saharan Nadiad wala Colony 2, SV road Malad West Mumbai 400064.
Timeline
Foundation in AML & KYC
04-2025
Business Analyst Assessment
04-2025
Introduction to ChatGPT
04-2025
AI tools & Chatgpt workshop
04-2025
Deputy Manager
HDFC Bank
06.2023 - Current
Assistant Manager
IndusInd Bank
02.2020 - 05.2023
Phone Banking Officer
Plada Infotech Pvt.Ltd ( Yes Bank)
05.2019 - 01.2020
Master Of Management Studies - Finance
Rohidas Institute of Management Studies
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